Vieraskäyttäjä
1. syyskuuta 2023
I stayed one night, while visiting my nephew who lives and works in the area. We had come from visiting the National Parks, so checked in later in the day. Check-in was easy. Room was clean. Didn't really need the little kitchenette, but it was nice to have a full size refrigerator so we could empty our cooler overnight. Ice machine conveniently on the ground floor if you need to top off your cooler. Breakfast next morning was good. Area clean, comfortable and NOT crowded. Good selection. I had a peaceful breakfast- waffles with blueberry compote and whipped cream. I was impressed with the topping options for the oatmeal--pumpkin seeds, walnuts, cranberries, chocolate chips, almonds, raisins and brown sugar. They even had oat milk for the coffee and had a carafe of it with the oatmeal. I was doubly pleased because my nephew is allergic to milk. Unfortunately, what was marked as oat milk was NOT oat milk. My nephew had taken a couple bites of oatmeal and was already reacting when we realized this. He fortunately had some Benadryl on hand which mitigated the reaction. I brought this issue to the attention of the desk staff, who checked and confirmed it was actually regular milk. He apologized and assured me that the staff member in charge of the food would be educated on making sure food was labeled properly. I don't somehow feel that they fully understood how important it is for food to be labeled accurately. Especially for people like my nephew who has allergies, but also for the growing number of people with lactose intolerance or other GI diseases where even a little bit may result in ER visits, or protracted toilet time. Neither of which is pleasant at any time, but worse when you are on vacation, a business trip or, heaven forbid, need to get on a plane. There is no problem with putting out regular milk, but it should NOT be labeled as otherwise. That is true of any food. This experience colors my otherwise good experience at this hotel.
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