Comfort Inn & Suites Orem - Provo

We stayed here for BYU Education Week. Pros: Room was clean and comfortable. Hot breakfast. Pool. Lemon water in lobby for those hot days... EV chargers in parking lot. We slept well. Cons: Strange security credit card hold thingy. Couldn't print the receipt. Worked well for us so we will stay here again.

Liked very much this hotel, modern and clean, appreciated service, room, pool, breakfast, location. Very nice service and people. Room was conform to description, clean and comfortable. We could get relaxed in the heated pool and hot tube. Hot breakfast was good, waffles and eggs in a spacious room. Location is very convenient, beautiful view over lake nearby, plenty of stores around, 30mins from Salt Lake City Downtown. Maintenance works (photo) but not annoyed and showing continuous improvement. Strongly recommended and would return definitely if I was in SLC

We stayed at this Comfort Inn several years ago on the way to Montana and were impressed by the value - price, location, amenities. We became Choice members, in addition to our Hilton Honors, thinking Comfort would be perfect for late arrival/early departure road trips. Well, things deteriorated drastically during a recent stay. Upon check in we noticed a faint smell of cooking food but thought it might be from someone using a microwave. When we stepped off the elevator on the 3rd floor the smell was overpowering. Someone was definitely cooking, either curry or perhaps menudo. It was definitely not pleasant. After opening our room windows and turning up the fan we could not eliminate the smell. I complained to the front desk and asked for another room on the second floor. The desk clerk was not accommodating at all and declared there would be extra charges. I refused the extra charges and he called his manager. They gave us another room but during his call he kept referring to room 324 a few doors down from ours. I believe they knew who was doing the cooking, perhaps some workers on the premises. I asked the managers name- Patel. Though I said nothing I guess the clerk didn't like the look on my face and threatened to evict my wife and I on the basis of racism. I was stunned and disgusted so we decided to leave. Again, instead of terminating our stay with no charges the clerk said he couldn't guarantee there would none. I said any charges on my credit card would be disputed. There was no shouting, no obscenities and the discussion was even-toned, the on-site camera could prove that. The clerk clearly wanted to punish us for challenging his authority, he threatened to call the police. The entire situation was sad and confusing. Comfort Inns are franchises so be aware that owners/managers may not comply to parent Choice Hotel International standards. This is a poor reflection on Choice Hotels business model.

Rooms are clean however they are understaffed and have trouble answering the phone. Was also told a different price at the desk after booking with reservations. Overall wasn't the best experience at the hotel. I will be booking with a different hotel with kinder guest services.

Breakfast was great and beds were nice and clean. There was some stains on our curtains, and walls. The closet door was not attached and almost fell on our kids. Manager is never available. It's an okay location pool and spa are nice but laundry room was out of service and everything seemed like it was falling apart.

Our room was nice. It was quiet and we enjoyed being on the first floor. Did not like the parking situation. Too many trucks, RVs, and trailers that would take 6 to 7 parking spaces which left very little parking for other paying customers. These travelers should park their rigs else where.