Home2 Suites by Hilton Omaha UN Medical Ctr Area

I stayed at this hotel for an extended amount of time for work. The first several weeks there I did not have any issues. The biggest issues that began popping up had to do with having my room cleaned. It got to the point by the end of my time in this hotel that I had to go to the front desk, multiple times a week and beg to have my room cleaned by housekeeping. There is one point for my room was not cleaned for two weeks, and I had to change my own sheets and towel as I cannot get housekeeping to do this for me. The front desk repeatedly disregarded my request to have my room cleaned every week. Depending on who is working at the front desk, they would act like I was being unreasonable requesting to have my room cleaned more than once a week. Several times I was given the excuse of we had a lot of check outs today so we couldn’t get to your room, or you must have had your do not disturb sign on your door. That is why they skipped your room. This was never the case. There is even a time when I specifically asked for my room to be clean since it had not been cleaning over a week, the very next day I ran into housekeeping as they cleaned the room next to me and asked her if they’re gonna clean my room. She responded no so I went downstairs and the front desk and they said they would clean my room the following Monday, even though they specifically said they would clean it the day before. This overall made my experience very poor. Also, they are unprepared for breakfast on the weekends when it is busier. There are times where you will wait 15 or 20 minutes without there being any food available or silverware because they are so far behind. Also, there is a five week stretch where at least one of the only two washing machines in the hotel were broken, so this left one washing machine for the entire hotel for a five week period which caused a lot of waiting to do laundry. The hotel itself is nice in the room. It was very comfortable for a extended stay, however, housekeeping is the worst I have ever experienced. Front Desk help was very poor as well. I’m not recommending this hotel based on my experience.

Hilton App is great Picked room with digital key which works very efficiently. Free parking, free breakfast. Room clean, lots of towels, kitchen, functional and bed super comfortable. Great value, better than Airbnb.A great fan of Home2 Suites.

Great hotel! This hotel was a big surprise. Our room for a family of 8 was huge. There was plenty of room for all of us to have a sleeping space. The kitchen and dining table were great for feeding toddlers.

Good area close to the Blackstone district with plenty of dining options and cute cafés. Clean and modern rooms, simple yet tasty breakfast buffet and free coffee and tea 24/7. Staff was very friendly and helpful at all times. Only downside: Parking is 15 USD per day, even for hotel guests though.

Everything was wonderful.. Breakfast was 10/10. I just had wished room service Would’ve gone to empty our trash and take new towels for our 3 night stay.

Staff was very friendly. Room was clean and comfortable. Parking is difficult to navigate. We parked in their garage, but am not sure where we would have parked had the garage been full. Breakfast on Saturday morning was lacking, by 7:30 when we went down many things were already gone or almost gone.