Staybridge Suites Omaha 80TH and Dodge

I recently endured a horrendous 7-day stay at this hotel in Omaha. The property is currently undergoing renovations, and it severely impacted our stay. Our room’s electrical breaker malfunctioned daily, leaving us without lights multiple times. Housekeeping was nearly non-existent, only showing up twice during our entire week-long stay. We had to go to the front desk for towels, which were often unavailable, and we had to empty the garbage ourselves. The utensils in the room were filthy, with visible food stains, and the overall cleanliness of the room was deplorable. The hotel is clearly struggling with housekeeping staffing issues and the ongoing renovations are making things worse. I strongly advise waiting until they resolve these problems before considering a stay here.

If i could give zero stars i would. House keeping is non existent. Been 2 weeks since ive had a cleaning. Never have towels. Go to front desk and they dont have any. Trash is never taken out unless I complain. Bed is never made. Floor is never vacuumed, or swept again unless I complain. Circuit breakers are always tripping leaving room with out power. Renovation going on which is understandable but all amenities that this place offers doesnt work. Social is cancelled- excuse- oven went out. Washer dryers dont work- excuse- we are working on that. Power goes out- excuse- we have been having problems with that. Air conditioner will not cool room below 85degrees- excuse- its hot out. Room not cleaned- excuse- having trouble with house keepers, computer system not working. Dont have clean towels- excuse- they dont have enough towels and washers are broke down. Im sorry but when only 3 of the 4 floors are rented there should be extra towels available. I had to go buy a knife and a skillet to use the kitchenette for dinner. The knife wouldnt even cut a muffin in half. No skillete to even use. Excuse after excuse after excuse with this place. Only thing I get is “Sorry” I will look into it. Paying a premium for this stay and have had way better service at Motel 6, Super 8, the less budget hotels. This place needs to get their act together. Not talking about the renovations, talking about everything else.

Stayed here with husband, mom niece and child. Lots of room for all of us. Super clean place. The gym was really nice. Lots of construction and unable to use the front enterance the morning we left making us have to go over a huge wall, not really the safest.. also fyi the pool is a little cold but some of our group enjoyed it. I would say the pool area needs a bit of an upgrade. All in all though i really liked this hotel for the amount of rooms the cleanliness and the updates in room . Would stay here again. Great location with lots of restaurants in the area

The hotel was fine, rooms were spacious, it was a very quick trip, so we did not use any of the amenities. My teenage daughter forgot her purse in the room, which I know was our fault, but it would have really been appreciated if whomever found the purse in the room had turned it in rather than keeping it for themselves. My daughter is heartbroken as she had some jewelry with sentimental value in the bag. I'm sure this kind of thing happens all of the time, but it doesn't make it okay.

The good--loved the firm mattress. The location was perfect for my purposes. Every staff member I interacted with was courteous and helpful. The suite was nice overall. The bad--the noisiest hotel stay I've experienced in my life, literally. While I understood that the facilities are in the midst of being renovated, I didn't realized that included drilling at 6 AM and other construction sounds (banging, sawing, and the crew's music blasting in the hallway). This continued on Easter Sunday, (which I thought was a holiday that would bring me relief), and the two nights prior the room next to mine had loud parties, so I was sleep deprived the entire trip. Absolutely no housekeeping at all during my stay. I reserved an accessible room, but was dismayed to get one that was not. It was so late when I checked in (after midnight), and I was so exhausted, I accepted the regular room, although a move to an accessible suite was offered, and asked for a shower chair which was delivered within minutes. On Good Friday evening around 7:30 PM, I arrived to find the first two handicapped spaces nearest to the door to be occupied by two workmen's pick up trucks (without handicapped placards or license plates), five or six workmen, proceeding to perform mechanical work under one of the vehicles-- all why leaving their tools on the sidewalk leading to my car, parked in handicapped spot number three. Because they were blocking the sidewalk, it was difficult for me to maneuver the luggage cart to unload my car and move items to my room. Upon checking out, I was offered 1000 points to be added to my IHG One Rewards, which I accepted. I asked when the renovations were expected to be completed, and was told an estimated time frame of July 2024. Given all the aggravation involved, I don't recommend staying there until it's completed, at the very least.

Alert! New construction is underway in front of and to the side of this hotel as of the first week in January 2024. Workers were laying the cement for the foundations for who knows what? The windows of the hotel are well insulated. However, the construction works starts early, and when exactly they knock off, I can't say. To be 100% sure, I wouldn't book here unless I was assured the room wouldn't face the front or to the left (looking at the entranceway). Otherwise, it's a two-thumbs-up review. The suites are roomy! A full-size fridge, a well-equipped kitchenette with real utensils and glasses (a sink, too, but no stovetop burner). And an enormous bathroom with two doorways entry and large tub/shower area. It's A-OK, clean, and seems to be well-staffed and managed. It's a place we would stay in again without any ifs-and-buts, except: what is the construction situation?  

Your Front desk employee that goes by the name of Lisa called us and gave a bunch of wrong info. Pretty sure she is working remotely. As soon as she found out that she dialed a wrong number, she hang up the phone. We called her to re-connect but she gave a lousy alibi saying she is just using a mobile phone. How can a front desk staff use just a mobile phone for business calls? When we demanded for the manager, she said "She is the manager." We have the call recording here as a proof of her lies and her poor representation of the company named Saphire Properties, managing Staybridge Suites. She was very condescending and unapologetic.

Such a beautiful hotel! The staff greeted us with a friendly smile; they were prompt with check in as well as check out. The rooms are clean and comfortable. The breakfast was outstanding, and big bonus - in the evenings from 5:30 to 7:30, they serve what they call a lite supper. They have several entrees to choose from - just excellent with a full drink bar of sodas and coffee. This location is perfect; across the street from the hospitals (they offer a discount for hospital patients who are there for a procedure), close to the mall, and practically every type of food you could want is available near by. And again, ALL of their staff is so friendly, warm, and accommodating. This was my second stay here, and my favorite!

The suite was a good size and the beds were comfortable enough. They were very loud and creaky, which made just getting into bed after our young kids were already asleep tricky. The doors to the bedroom were also quite loud to open and close. The whole suite was in need of a deep clean. The walls were stained and dirty, and both the tub and couch had stains as well. The kitchenette worked great for us! The pool was a good temperature and my kids loved swimming around. The breakfast and social hour food was decent. The outside patio would have been nicer had the tables not been covered in cigarette butts. I cringed even having my children sit in the chairs (no seating was left inside) because of the 2nd hand smoke clinging to the seat cushions. The location of the hotel is nice. We were within about 20 minutes or less of all the things we wanted to see and do.