Red Lion Inn & Suites Olympia, Governor Hotel

很好的酒店 在奧林匹亞性價比算很高的 小鎮風景也很美 早餐也不錯 就是前台態度有待改進 希望有機會還能來這個地方

Our stay at the Red Lion Inn& Suites, Governor Hotel, 621 Capitol Way S, Olympia, WA 98501,was hands down one of the worst hotel experiences we’ve ever had.The front desk receptionist, Manny—who is just a standard hotel receptionist employee,not a manager—was particularly condescending, rude, arrogant, and unprofessional. He directed this attitude not only toward us, but also toward our underage son, who was staying with us and had a few friends briefly stop by to wish him a happy birthday. After checking in, we stepped out for a short time to handle some business. While we were gone, our son received a visit from a few friends—something we had clearly disclosed at check-in. It was not a party. Despite that, Manny began harassing our son, repeatedly calling the room instead of contacting us directly. He even came up to the room and knocked multiple times, making everyone feel uncomfortable,unwelcome and attempted to lure them out of the room and force them for their IDs.His behavior was completely out of line and unnecessary. On top of that, there were major safety concerns throughout the property: visible drug activity, a strong and unpleasant odor in the halls, dirty, locks on other rooms, many visible damages to our room, and even a bullet hole in one of the windows. The hotel looks nothing like the images advertised online—it’s a completely different reality once you arrive. Manny also falsely accused us of giving away our room keys—both of which we returned at checkout exactly as issued. He continued to escalate the situation and claimed his manager, who was clearly not on site, ordered him to kick us out. What’s worse, we’re left questioning whether the targeting and harassment our son and his guests experienced had anything to do with the color of their skin or their identities. The way they were treated was not just inappropriate—it was not only embarrassing ,but very disappointing for our son Ultimately, we were told we would get a full refund within two days—but we don’t know if that will even happen. Do not trust the images, the staff, or the management. This hotel is unsafe, misrepresented, and run by people who have no understanding of hospitality or basic human decency. Stay away. This place should be held accountable.

This hotel as a whole it tired, tatty and falling apart where it’s not broken already. The room was not particularly clean including the dirty sock left from a previous guest. The bath was peeling and there was mould on the walls. The bath tap dripped the entire stay. The glass lamp was broken and the room so cold that we had to get a heater from reception. Breakfast consisted of coffee/tea, fruit juice, apples, cereal, milk, bread and bagels. Nothing hot unless you used a very slow toaster. The dining room was cold and unwelcoming with several bulbs missing from the lights. The staff were helpful and mainly smiley but are limited as to what they can do in the circumstances.