Orka Village Hisarönü

This was my second time at orka village, I visited the same time last year but unfortunately this time my experience wasn't as good and am unsure if I would return again. Firstly an electric shaver and some money went missing from my room. Hotel won't do anything as they expect you to pay at for a safe (why would you put an electric shaver in a safe anyway) was a brand new one too so that was very disappointing. Also one day I returned to my room and all the maid had done was taken the sheet off my duvet, they hadn't out a new one on so I was left with a duvet with no cover on it folded up on the bed. My toilet leaked and had to hear the water dripping all night and also the extractor fan in thr bathroom was very loud and sounded like a running engine anytime we had it on. I requested a room with double bed but was given two singles and I had to push them together and rearrange the room and sleep with a gap in the middle for a week, didn't get one good sleep. Another issue with the room is the bright light that comes off the TV and the button where you tell the maid if you want the room cleaning or not. I need complete dark and this isn't ideal at all. I also had no iron in the room. The slides run very slowly, especially the bendy one which had very slow running water and you actually stop half way down it's that slow. Another issue is the pools, the spaces get filled up very fast, and some days me and my son were forced to go and stay in the smaller quieter pool as that was the only place with spaces. Me and my son and other kids were in the smaller pool and no kids were being overly loud or rowdy, we got some dirty looks off older self entitled visitors to the hotel and had a few Karen's moaning about children being in the quieter pool. The kids that were in the pool were all 9 and under from what I saw and none of them were causing a nuisance yet there's always moaners. Some kids don't like busy, loud areas and prefer the smaller quieter pool yet some moody visitors really seemed to have an issue with this pulling faces. I saw one old women giving a kid dirty looks and telling him to shush. A women came over to me and told me it was the "adults only" pool. I asked her to show me where it says "adults only" it doesn't. It says quiet pool. And in my opinion no kids were being over the top in there at all. If people don't want to be near kids then they should pay the money to go to an adult only hotel. The orka village needs to clarify this situation as it seemed to cause a bit of a stir during my stay. Also one day during my stay, some scumbags tried to steal my sons inflatable and beach ball. We went for something to eat and we came back and they were gone. We finally saw someone with them in the pool bar, the exact inflatable and beachball, what are the odds. I went over to the and they had the cheek to claim that they owned them. I just grabbed them and took them and none of them said anything, which says it all. The hotel was full of Engli

Odalarimiz inanılmaz idrar kokuyordu zor yattik

We visit Orka Village regularly and have been truly impressed by the TUI Kids’ Club reps, especially Shannon. As a foster mum of four, I was amazed by Shannon’s natural ability to connect with children. One of my little ones, who has had a very difficult start in life and rarely trusts anyone, took to Shannon immediately. Shannon made her feel safe, included, and confident – something I don’t see often. Shannon’s name is now mentioned daily in our house – my little one absolutely adores her. Shannon has a calm, understanding, and joyful way with children that is incredibly special. Yasmin is also absolutely lovely and brings great fun and energy to the mini disco and pool activities. Both Shannon and Yasmin are a real credit to TUI

Lovely hotel very safe and great location Very clean room cleaned daily You can’t choose who else books to stay unfortunately but all well . Stayed bed and breakfast something for everyone buffet Few mins to strip already a booked for next year

We decided to book our stay at the Orka Village in Hisaronu to celebrate my birthday! We booked this through TUI and got their bed and breakfast deal here. When we arrived (at 2am) we were quickly checked in and shown to our room with next to no information provided. We paid £21 for the week to use the safe in the room too. The breakfast served each day is ample, having lots of plain options and some unique options . There are lots of sunbeds available around the pool, however a warning , the pool is very very cold no matter how much sun has been on the pool. The rooms were cleaned daily and new towels changed daily too. Had once incident and still waiting to hear from this, but staff SO UNHELPFUL AND RUDE. We were given some towels left in our bathroom, one of which had a large poo stain on . My boyfriend went and tried to speak to reception regarding this and they calmed him off. The majority of the staff are Turkish and understand very little English making this harder anyway so he asked for a manager. The manager was unhelpful and said that we could get some new towels and that was it? No apology or anything. We have raised this with the TUI directly and waiting to hear back from them, so just a warning ! The ladies on the TUI desk at our hotel will really helpful and supported us with this.

We had to phone the police tonight ourselves as the hotel staff phoned the night manager for permission. The Police came and were very professional but staff were absolutely useless. If you value safety I wouldn't bother coming here. Booked with TUI but I'll make a separate complaint with them.