Candlewood Suites Olive Branch (Memphis Area)

Our family booked 4 rooms for our vacation in November 2021. First one of the staffs, Dixita, changed our room rate 3 times. Everytime we talked to IHG customer service to honor our booking rate (we got from the IHG confirmation email), Dixita went back and increased our rate. It happened probably 4 times until IHG customer service spoke to Sunny, the hotel owner to straight thing out. We thought our nightmare ended. However after checking in, one of the 4 rooms had live, running roaches. We immediately asked her for another room and she retaliated by refusing to change room for us. Please look at the pictures of the roaches and thinking carefully before booking at this hotel. Rooms are old and dirty (live roaches). A very disrespectful way to treat guests when they paid for it.

They had good reviews and the concept and everything about Candlewood suites is positive but the room I was put in definitely needed a deep cleaning……. The towels and bedsheets were all freshly laundered but from the edges of the baseboards to the moldy air conditioner to the refrigerator that was so noisy I had to unplug it to sleep I was surprised for the price the room wasn’t in satisfactory condition. When I checked in around 9 PM there was a group of adults smoking **** right there in the lobby where I checked in I guess it’s legal in Mississippi now I’m not sure I’m not from the state. Again the concept is great the open floor plan, a lot of counter space to lay out your work on and a kitchenette for extended stays…..my point is the room needed some things fixed and it definitely hadn’t been cleaned thoroughly in quite some time.