PortoBay Falesia

Bien Top

hello this was our second trip my first trip was last year in the same hotel and it was the best three years we had spent in any hotel we loved the hotel and everything from service to food location everything but this time we were treated horribly at the reception the perrsonal at the reception was the worst a hotel should have as the first contact first of all they gave us seperate bed to a couple and wheen we asked the beds to be joined the reception personal after half an hour waiting for somebdy to come and join the beds told us and that too in the worst possible way that the housekeeping will come when they have time the worst experience anybdy can have in t¡a hotel where u have booked a second time for the treatment u have had earlier i will not recommend anybdy to book this hotel i dont know it was because we booked through trip .com because they treated us real badi am really hurt by the treatment given by the reception staff to a paying client