Castello Dal Pozzo

Beautiful property and great potential. Unfortunately our room was much smaller than the photos, had hair in the shower and a strong mildew smell. There was mold in the mini fridge that didn’t work. The AC and drying rack also didn’t work, unfortunately. We were a bit disappointed and tried to leave early but the terse concierge told us the only person who could refund us was “on vacation”. We went out to the lake for the day and came back late to find ourselves locked out with our luggage still inside (though still unwilling to refund us). Very odd experience. One of the waitresses at breakfast was very nice though!

Questo nostro secondo soggiorno in questo albergo. Ci troviamo benissimo. Personale gentilissimo,posizione fantastica,colazione con prodotti di qualità. Peccato che picsina non è scaldata . Da rifare

this place was great but do not go to the restaurant near the castel, in my stay they completely ignored us although the food was not nad. Unfortunately they were quite expensive for what it was. Without the price it was one of the best places that I have ever gone to, so if I hat to rate it it would be a 2 out of 3

Premesso che io non sono stato in questo Hotel perchè mi è bastato inviare una mail per capire di cosa si trattava. La mia esperienza ha dell'incredibile: con mia moglie, volevamo passare alcuni giorni all'Hotel Castello dal pozzo, e, avendo dei problemi ad una gamba, ho chiesto, come faccio sempre, delle informazioni sulla presenza di barriere architettoniche nella struttura. Ebbene dopo qualche giorno, non avendo ricevuto risposta, ho ripetuto l'invio della mail, ma anche questa volta nessuna risposta, ho fatto un terzo invio, ma ancora nessuna risposta. Incredibile! Allora mia moglie ha inviato una richiesta di prenotazione e dopo poche ora ha ricevuto una risposta. Un Hotel che si comporta in questo modo incivile e maleducato con i potenziali clienti è assolutamente inaffidabile. Se questa è la sensibilità e disponibilità che regna in questa struttura direi che è assolutamente da evitare.

This hotel, close to lake Maggiore, and 5 minutes from little Arona, consists of 3 separate buildings. Based on a property owned by the family who runs it, they have a castle build in the XIX century in neo gothic style, a (former) stables pavilion and a building they call Palazzo which is an enlarged mansion probably also from the XIX century. The 3 buildings hold the rooms of the hotel and are in walking distance. The. Public areas of the castle are used for social or corporate events although they also have a large convention hall in the Palazzo. A contemporary addition is the large pool and pool house. Both surrounded by gardens. The castle is surrounded by a beautiful English garden with view, at distance, of Lake Maggiore. We had an Executive Suite. Very ample in space with a generous bathroom, good AC and WIFI. Our suite was in the stables pavilion. They also have suites in the Palazzo and open plan Junior suites in the castle. The whole property is furnished with good taste and has interesting antic elements. Staff is very kind. And well trained. They have 3 restaurants. One formal in the Palazzo, one casual in the garden of the castle and a simple one on the pool building. Breakfast is served buffet style with excellent choices and everything fresh and of good quality. The food at all restaurants is very good. When it comes to choose a room location the most practical are at the Palazzo. The most authentic ones are at the Castle. The more spartan ones are at the Stables. The Palazzo and the Castle have an elegant decoration and furnitures, the Stables Pavilion have a more simple modern and not as elegant furnitures.

Very nice place. Nice people. A stone throw form the castel.