Toby Carvery Old Windsor by Innkeeper's Collection

Me and my daughter went to legoland for her birthday so we decided to make a weekend of it and stayed at the toby carvery in windsor,the room was lovely and cosy and very clean,hats off to the cleaners,we enjoyed a lovely buffet breakfast whilst there worth the money,we also had the carvery whilst there and the lovely lady who served us on 2 occasions was lovely helpful and polite my little girl tianna really liked her she made us feel very welcome,her name was gosia, the other lady I thought was really nice and polite who also checked us in earlier then our check in time which was great was April very friendly and very helpful and polite,all in all it was defo good value for money and my daughter had a lovely birthday weekend so thank u toby carvery we will see u again in the future

We booked an overnight stay and had a wonderful time. From the warm welcome right to the checkout. All the staff were lovely but have to mention Victoria and Ken their customer service was exceptional. We will definitely be returning and wouldn't hesitate to recommend to others.

Enjoyed my veg tart it was delicious. The vegetables were nice too. We got a discount through the app too. It was a pleasant evening however the waiter did mix up my sisters dessert order. This was my first time at a Toby, I enjoyed it however we did have to wait to get our table.

Visited here on a Sunday evening. We were walk ins and staff asked if we had booked and then scoured the booking sheet. It wasn’t busy and it was like the member of staff was making a point that we hadn’t booked. We chose a carvery, this was mediocre at best. We waited several minutes for the server to come out, despite a member of staff telling him we were waiting. Other than the turkey, the other meats were scrag ends, left drying out under the lamps. Eventually the server came out. What a joy he was! Carved up the meat and threw it on the plates, grunting in monosyllabic conversation. Poor portion sizes compared to other carveries. It’s not right that people having the dried up end of joint pay the same price as those who have some of the freshly cooked joints. The veg was tasteless and unseasoned. Worst cauliflower cheese I have eaten! Kids had clearly been at the Mac and cheese which was all over counter and floor drying out. We cracked on and ate as we were hungry, the food is edible but boring. To be fair the young girl waiting our table was pleasant to deal with. A visit to the ladies before we left shocked me. These toilets are disgusting! Three of them had no seats on them, one seat was just thrown on the floor. There was no toilet paper, one was blocked, there was water all over the floor and they hadn’t been checked or cleaned for hours. Filthy and not something you would expect in a chain that charged £15 for a school canteen meal. The whole restaurant is tired, carpet looks grubby, the cordon to control the queue was knocked over and just left with people walking over it. Won’t be returning anytime soon and has put me off the brand as a whole.

The position of this hotel is excellent for visiting Windsor, having a bus stop is directly outside the hotel entrance. However we were very disappointed that during our two night stay we were unable to use our shower at all. The temperature dial didn't alter the temperature of the water ,which was blisteringly hot regardless of where the dial was placed. We had driven for 3 hours to get to the hotel, after a 12 hour shift at work and both felt desperate to shower. We complained within an hour of arriving that we couldn't use the shower, but no alternative was offered. We complained again in the morning ,but with timed tickets to visit the Castle we had no option but to go out and trust that the shower would be fixed before our return as promised. I said we would happily change rooms if it couldnt be sorted. That evening we returned and found no change so I mentioned it to the duty manager again. We decided to go to eat while the manager went to the room to see what could be done,he returned saying that the shower was now working properly. We went to our room feeling tired after a long day of walking to find no change, and no safe way to shower with the dangerously hot water. At breakfast we mentioned it again but the staff were clearly run off their feet and seemed short staffed, the shower remained unaltered. At breakfast we found the start time meant we had to waiting 20 mins for them to set up ,and only the basics were on offer,therefore the next day we went down an hour before the end of breakfast instead only to find they had runout of most items. We can only assume there is a 20 min window where you can see a full selection breakfast item. We left after our 2 night stay to go home for a shower. We really wanted to like the hotel but it was let down with the shower and food availability. I have complained repeatedly by email and telephone every fews weeks since we spent £189 on our 2 night stay in March. Finally a few weeks ago, and after my persistence they offered us a £50 voucher in recompense.

The room is clean and ok. The check in process was tedious. Had to wait 10 minutes while staffed walked by before someone actually stopped and checked us in. Told us there’s no lift and that the TV in one of our 2 rooms wasn’t working (!). Had to cart our heavy cases up a flight of stairs. Carvery was busy and chaotic, but we found a table and the food was good! Little local store a 10 min walk away but nothing else without a car. Car park, but noticed many cars had steering wheel locks!! Hope our car is still there in the morning!!