Premier Inn Stratford-Upon-Avon Waterways

Everything fine except for the check in. Hotel insisted that the rooms had not been paid for in advance and that to gain access i would have to pay at the desk I have therefore paid twice for the same booking I have tried Premier Inns complaints line but end up in an endless wild goose chase and no help

This is a very quick message to express our appreciation and thanks for a great stay with yourselves over the past five nights. We emailed and was confirmed (by Eva) that a top floor Waterside view guaranteed. And. It was! We celebrated our 47:years together happily in SUA as planned but were most impressed with the inclusion of a card and chocolates! That really meant a lot and shows how thoughtful and generous your staff there go the extra mile to be that bit different to the norm- thank goodness! Goes without saying when we next visit Stafford then Waterways PI will be first port of call to book! Thanks again, guys!

First time in a premier plus room, we had room 304, top floor...massive room, very clean,very comfy, great rainfall shower huge shower. Definitely worth the extra cost, in future will get the bigger plus rooms at Premier Inn. Their breakfast (hot) is always excellent value too!

Have stayed at this premier inn before. On this visit, the room although premier plus was not the best. Think we may have been spoilt on our previous visit. We stayed Sunday 16th February to 19th February 2025. No parking available on Tuesday 18th February. No where does it say on the blurb that it is first come first served. We were told in no uncertain terms we would have to park elsewhere! Do not advertise parking if it is not available. We now have to be up and moving by 8am Wednesday 19th to move our car. Have to say this has left a very sour taste and we will certainly consider ever staying here again due to the parking. The staff although not their fault were very matter of fact and being told if you book in at 8pm well that's it did not go down well. We had been out to dinner and needed to use the car and as advertised expected to be able to park on our return. Extremely disappointing and will certainly look elsewhere in the future.

Waterways is in a great location just a 5 minute walk into the town centre. Stayed here many times. If you drink decaf tea take your own as they don’t supply now. Staff are very friendly. Room are always clean and bed and pillows so comfortable.

nice place to stay although I did not agree with the parking costs. lots of places to eat around the town centre very nice place to visit. all electrical devices worked well although the wifi wasn't the best I would consider staying here again