Vieraskäyttäjä
23. elokuuta 2023
Stayed here July 9th for one night. Rate was $186. The room had not been cleaned. There was sand all over the sheets and under the quilts, hair pins on the night stand between the beds. We discovered this at 11pm, so we made it work. At checkout, I told front desk employee who blew it off and just said, “thanks for letting me know”. Unsatisfied, I contacted trip.com with whom I made the reservation. After several weeks of going back and forth because they had no luck contacting the property owner, Misty, I was told they could only offer a refund of $36 which wasn’t enough. I decided to contact this Misty myself. She returned my call and left a voicemail stating she would not be doing anything further for me. I called back and spoke with a lady who wanted to know the whole story all over again. She told me I should have said something sooner and they would have cleaned the room. I told her the room should have been clean from the beginning!! After check in, we left right away to enjoy our day at the lake and didn’t get back until late. I didn’t realize that we needed to inspect the room for cleanliness. I wasn’t asking for a full refund, but certainly more than $36 or even a free night. They wanted to do nothing but argue and hang up the phone. Haven’t heard anything since. $186 for a dirty room with sand in the beds and someone else’s dirty hair pins on the uncleaned nightstand. The owner and staff are rudely dismissive and unhelpful and they’re selling dirty rooms. Unacceptable! 1 Star.
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