Hotel Haus am See Self Check-IN

Customer service is very bad also amenities are limited in the price.

Booked at very last minute when i was in Hallstatt. Glad i found this gem. My room facing the Hallstatt lake and just walking distance to Obertraun train station and also the bus stop. The village is pretty awesome too. Comfy bed and huge balcony. The view was stunning! The instructions given for self check in was very helpful and accurate too.

The location is quite far away from Hallstatt if you are planning to use this as a base (ard 10-20 min bus or 5 min train + ferry if you catch the train), but the view and price definitely compensate it. The view is really fantastic and you can see Hallstatt and the absolutely stunning lake view from your room if you book the balcony one. It is a really good deal for me. The staff is also very nice and friendly. But do note that luggage storage is a paid service (2 euro for one day so I thk its not bad). Also you only have your own bathroom, but not toilet in your room (in my case I have to walk a little to find my toilet which is shared within 2 rooms) If you do not mind these, this is a perfect room with the perfect view!

這個酒店的房主態度非常非常非常非常差！非常非常沒有耐心！甚至會説種族歧視的話，booking上面已經有很多和我一樣經歷的住客了，要不是當天晚上到太晚沒有別的選擇，我也不會破天荒選這個酒店，而且這個房主衹會把責任推卸給你，他甚至沒有及時把取鑰匙的密碼及時告訴我們，害得我們在風中等了半小時，他也拒不道歉。避雷了，千萬別住，會毀了一天的心情。

房子位置環境舒適。房間乾淨整潔設施好。前台服務一般

Nice hotel, clean and friendly staff. Need to take bus to travel to Hallstatt. Overall is good experience.