Hotel Casa Santo Origen

The room has a lack of noise proof which you feel uncomfortable. Sounds from neighbours came in to the room and opposite point of view, which your privacy is not secured. The hotel needs to prepare the privacy protection for the visitors.

Absolutely beautiful property. Great staff, comfortable, clean rooms with stunning decor. Nice restaurant and sitting areas. Perfect for a special occasion. The Canada room has its own balcony and private hot tub. Highly recommend.

Encantador

Beautiful stone building, extraordinary staff, an oasis perched above Oaxaca city. This hotel has been on my saved list for years and it did not disappoint. We stayed in La Canada room (roughly translated to canyon in Spanish). I had specially selected this room due to the private hot tub on the terrace. We did have to ask them to top it up to cover the jets (felt like that should’ve been done at this price point) but they quickly attended to it. This room is on the top floor over looking part of the city. It was exactly what I wanted for a special get away for my husband’s birthday. One morning we ordered breakfast to the room and loved that, beautiful views and a lovely in room breakfast. The onsite restaurant was fabulous, we even cancelled reservations at a fancy place in town for his birthday because we preferred the food and atmosphere of this gem. Their sourdough is incredibly delicious, we even pre ordered a loaf to take with us as we continued our journey; so sweet of them to accommodate. Their hot sauces are legendary - be very careful of the hotttst one :) Every staff member was incredible and kind and lovely. We had no issues communicating with them despite our limited Spanish. The ingenuity in the rooms was fabulous, from storage to room separation. The pool is small but deep and lovely for a cool off on a hot day, in fact one day we decided to just do that all day and we loved it, very comfortable and the lovely restaurant staff checked on us to see off we needed anything. The price is high. I can’t explain or justify quite why it’s so high but I can say we created beautiful memories here and really enjoyed our stay - sick a lovely place to come back after exploring - and we would stay there again . We loved the limited number of guests. They explain their rooms well, so choose carefully and select what is important to you.

We were given a room next to the restaurant, if you want to sit outside at the balcony you are literally sitting next to one of the tables in the restaurants. To keep some privacy we closed the curtain the whole time and that is the only window in the room so basically we could not enough at all. Also it’s very noisy so you cannot rest. I have raised the issue to one of the staff, and got a reply of “only until 10pm every night and all the other rooms are similar”. Anyway we requested to change to another room but only available the next day. Moreover the shower temperature is not stable, during the shower it became super hot and cold suddenly. After googling we discovered another guest complained about the exact same thing as us one month ago. The hotel room also lacking basic stuff like kettle, fridge and wine glasses etc. Gym is not available at all. The swimming pool is so small you can barely swim. Also the hotel is quite far from city so prepare to pay 200pesos each way. The staff for the guest services also have very limited English so we ordered the taxi several times and found out it wasn’t ordered. Also the hotel staff texted us on WhatsApp several times on WhatsApp in Spanish and we have been quite clear at the beginning we do not understand Spanish. Other than the stuff mentioned above, other staff are helpful and nice. But definitely overpriced for what it is.

Tranquility, excellent food and a beautiful place to unwind are the hallmarks of this hotel. Without exception, the hotel staff was attentive and welcoming, and we felt like personal guests for our entire stay. I recommend booking the hotel cars for airport trips and sight-seeing trips. The local taxis are a bit of a wild ride and the hotel transport felt safer and certainly more comfortable. Tips for first timers to Oaxaca: pace yourself on sight-seeing, the trips can be long and the roads a bit bumpy. On visits to textile houses and mezcal making, the expectation is that you buy at the end of the tour; the preferred payment is in pesos. The locals are very proud of their heritage, and it is well worth hiring a tour guide at the historic sights as they are a wealth of information. We learned so much!