Hotel Escondido Oaxaca, a Member of Design Hotels

Great location. Easy to walk to popular locations. Staff was excellent, incredibly helpful and so kind! Garden room was beautiful. A/C worked great and the room had a ceiling fan. Great nights sleep!

Amazing service - everyone who worked at the hotel was super nice; nicely designed rooms, with a comfortable bed; nice little pool on the roof; and great location. I had read about it being noisy due to bus traffic, and there was some noice, but it was not as bad as I had read about and I always got a good night's sleep. My only quibble is the price point - it is very expensive for what it is. Over $400/night and there is no gym, the rooms are on the smaller side, and breakfast does not include hot offerings (those are charged separately). It is beautifully designed, has a great vibe and really welcoming staff, but I might try someplace else next time that provides a little more value for the money.

I did not end up going to this hotel, so I can't comment on the hotel itself. For various reasons I had to cancel my reservation. However, I did interact with the front desk via email and they were prompt and helpful. I do want to make people aware of a potential billing issue. If you book your room through Marriott you will be quoted a total amount including taxes in USD. However, the hotel will charge you in Pesos using what the hotel believes to be the market USD/Peso exchange rate. The hotel uses PayPal to process the payment 7 days in advance of arrival. PayPal gives you two options: (1) PP will do the exchange and also charge a 4% fee, or (2) your CC company will do the exchange. ALWAYS use your CC bank to do the exchange. Unfortunately the exchange rate the hotel uses and what your CC will use will probably be different and you will end-up paying more in USD than what was quoted by Marriott (the Marriott reservation does not state that the USD amount is an estimate.) I did push back on this with the hotel and they lowered the Peso amount, but I ended paying about $10 USD more than the Marriott quote. It would have been $100+ if I hadn't pushed back. The hotel should take the exchange rate risk not the guest. They could have PP charge the guest in USD and then remit the Peso equivalent to the hotel.

Breakfast had limited choice

The hotel is an architectural minimalist treasure. Yael Hidalgo front desk reception managed all of our restaurant desk and the service by the staff was amazing! Hotel restaurant is a hidden gem. Fantastic breakfast and delicious dinner. The hotel is centrally located and 10 - 15 minute walk to everything you want to see. Would not recommend the room we stayed in (Room 2) because it did not have sufficient windows. Would recommend rooms in the upper floors.

Really great property centrally located and staff extremely helpful but, air conditioning in room is not the best.