Agrado Guest House

No existe servicio a clientes, no hay un responsable que resuelva ni que escuche comentarios, nos trataron como si no necesitaran y no vivieran del turismo, este es el principal problema que se presenta cuando al haber alcanzado cierto reconocimiento se deja a un lado el servicio a clientes, la industria se conoce como de hospitalidad y tiene ese nombre por algo, este establecimiento lamentablemente no conoce ese significado, no importa que tan bonito este un lugar, ni lo cómodo, si no existe el trato de personas y no entienden que un cliente menos en el futuro, como es mi caso, es el principio del fracaso. Pedi se comunicara el responsable conmigo para darle mis comentarios y claro, era perdida de tiempo para el, nunca hablo, lo que digo, no les importa. Cumplieron en pedirme mi habitación a las 11, me quedé un segundo dia en otro tipo de habitacion, me la entregaron a las 3 aún cuando estaba disponible a las 11, creo que perdían 4 horas si me la entregaban antes. En fin, no regresaré, mi comentario sera uno mas.

Mi primer vez en Oaxaca y me ha encantado la recomendacion, la cama super cómoda, áreas comunes muy lindas para pasar la tard, muy buen internet para trabajar y tiene area de coworking. En la habitación tienes todo como minibar a precio muy muy accesible. El desayuno exquisito además está a unas cuadras del corredor turísticos, la iglesia de Santo Domingo, todo a unas cuadras caminando. Gracias por las atenciones.

Hi, first and foremost I would like to start saying that we stay at the room 17 corresponding to the department at the back of the house. It is a big room with a double bed and a indivual sofa bed. It has a kitchenette, a dining table, a firepleace, one restroom with shower and a TV. You will always count with wifi that even when is not the best wifi service, it works really well so you can be connected. The room was very clean and comfortable. When we arrived we have only 2 inconveniences: there is no parking so you have to look for a place on public way out of the hotel and we didn't have hot water. The first inconveninece couldn't be fixed, because there is no near parking where you can let your car, but to the temperature problem of the water, we talke with the hotel's people and the fixed it, therefore the next days we didn't have any problem with that, actually we enjoyed a lot to take a delicious shower at morning so we can start our days. The restaurant is not very varied, so you better take consideration of that, that is not actually a problem, because Oaxaca downtown is full of places where you can eat for differente sprices, eventhoug everyday theyhave a few dishes, that to my taste they where very average, but the last day I was surprised with the flavour of the chilaquiles that they gave us in the morning for breakfast. They were delicious. The people is really nice and I would considere definitely to stay there again for the next trip, because the hotel is in a very good location near to everything, after all you go walking to every place that you want to know unless it is a place as monte alban or something like that, that is far from downtown. Thank you to all the Agrado's staff for making us feel like home. A lovely place to stay.