Courtyard Chicago Oakbrook Terrace

I travel to the area often for work and always stay at a Marriott hotel. This time my two preferred hotels were full so I stayed here. It will not become a preferred hotel, but I would stay again. Positives: Every employee that I encountered was friendly and helpful. My room was clean, the beds were comfortable and the ac worked great. It was very quiet. Negatives: It’s an older hotel and the rooms are small and dark. The shower is also small and the water pressure is terrible. There is only one elevator and it’s located at the end of the building. I could see that being an issue for anyone with mobility issues.

Room was dirty upon arrival. There were multiple dead bugs in the bathroom. There was a long hair on a hanging bathroom towel and on one bed pillow. The water wouldn’t drain fast enough when showering so you have to stand in deep water. Would not recommend if you are expecting a new, clean Courtyard hotel experience.

The Courtyard by Marriot was a nice one night vacation to get away from the every day routine housework and cooking. Great location with a lot of shopping and restaurants nearby. Room was an accessible king. Bed was super comfortable with plenty of room to get around. Large screen TV with a lot of channels to watch. Very clean and neat. Some of the negatives. We need a handicapped accessible room but don't understand almost all hotels as the rooms seem to be a long walk from the entrance or elevator. Why didin't Marriot put the room we had next to the rear entrance where we parked in a handicap spot? The rear entrance didn't have any assistance button to help open the door. Neither did the room. Room doors are usually quite heavy and shut automatically. So being handicapped makes it difficult to get into and out of the room. Hope that saying this will wake up the hotel industry to doing an overall better job. Besides this, there was supposed to be a restaurant for breakfast. The only thing I saw was a Starbucks in the lobby the morning we checked out. It wasn't our idea of a breakfast place so we went to Denny's nearby. Despite this, it was nice and I'd go again.

Pros: Good location, clean, attentive staff (except maids), good beds, quiet Cons: No complimentary continental breakfast, asked for room service, was asked what I specifically needed and just dropped off towels on the bathroom sink’s counter, didn’t pick up used towels. Shower drain didn’t work fast enough so I was ankle deep in water when showering. Garbage cans in room are two small in capacity. We had to dump our own trash. Coffee in room was a dark roast hot mess. If you wanted coffee, you had to buy it from the Starbucks by the bar. Again, what happened to a medium roast of breakfast blend. Had to ask for t-bags.

Stayed here one night before driving into the city. The remodeled room was nice and clean, the outside looked a little odd. No real amenities. It was a low point redemption and was satisfied with my stay. Great place to crash for a night. Oak brook mall and many restaurants nearby.

We stayed 2 nights and had 2 rooms. The hotel lobby was very clean and inviting. The front desk manager was very polite and helpful. The rooms were clean and the beds were very comfortable. We had a courtyard view with one of the rooms and it looked nice with a fire pit and sitting areas. Unfortunately, we didn't have time to enjoy it. I would definitely stay here again.

We came here for a quick weekend visit. It was our second stay. I've had issues with other hotels in this area. This is our #1 pick. It's in a great area. It's quiet and safe. The rooms are always clean. We had a room discrepancy upon check-in that was not the hotel's fault. Nick, the general manager went out of his way to solve it and we were 100% happy with our accommodation. Will be booking this hotel again when we come to visit the area!

Worst customer service. unclean. I have stayed three times and have consistently had a terrible experience. there are several other better hotels in the area. most unprofessional staff i have ever experienced

I would give Laura Maloy ten stars,if able to! She truly made the difference in an average stay versus a good stay. We were here for a week and also had family in(2 additional rooms) for the weekend due to a birthday celebration. There were a few glitches that she rectified so well. What an asset to the Marriott company. As many places, it can be challenging to get enough employees these days. We really appreciated her assistance and cheerful attitude, while being so professional.