Holiday Inn Express & Suites Chicago - Oak Forest

It is clean and better than what I expected

I had a good time, it was clean and comfortable, just wish the shower pressure was a little stronger but it was a nice looking shower, it was fancy and modern

We checked into the property got to our room the bathroom shower had mold in the ceiling talked to the young lady at the desk and she explained she couldn’t move us due to the bad storm we were having which I understood but then the next day talked to the manager and she moved us later that day into a room that the front door didn’t lock we had to pull the latch out which was a security risk so I get ready to check out I ask the young lady for the bill there was no type of compensation for all the inconveniences all we got was we sorry for the inconvenience which I thought was not the way to treat a guest who is paying to stay at your establishment

My husband and daughter and I went for the Niall Horan concert. Everyone was super nice and helpful. We had a great time!

They did not respect my reservation for a suite. They gave me a regular room. We did not fit. My daughter had to sleep on the floor… so annoying

Nice hotel with updated amenities and rooms. Uncharged prices for Vending Machine items that you can only get in the Lobby area. The pool was closed and an elevator was out of service while I was there, so typical hotel issues.