The Ark Lodge

Really special place and overall experience. Can do better in calling out that the check in takes place in a different facility 20 minutes drive and that you need to add park fees to the total cost!

El hotel es precioso, arbolado,cuartos cómodos, aquí el pero cuiden sus cosas ya que a mi me robaron de mi habitación $500 usd y nadie me pudo ayudar. Solo me enteré que esto ha pasado varias veces y seguirá pasando. Lastima porque el lugar es lindo.

Such a nice place. Enjoyed watching the elephants

Great animal viewing from several levels. Hit water bottle in bed a treat treat. We saw elephants and Cape Buffalo. Rooms are small but main viewing space is adequate and comfortable. Lighted night viewing of watching ke

This mostly wooden structure was built in the 1970's and doesn't appear to have been upgraded since. The only reason to go here, from my perspective, is to view wildlife at the waterhole. Most of that activity occurs during the night. We were told that we would be alerted throughout the night via a bell system when there was activity at the waterhole, but that didn't happen and we were disappointed. We apparently missed some good activity. The food was buffet style, good and there was a lot of variety. Though we reserved a room with a double or larger bed, months in advance, we were placed in a very smelly room with 2 smaller than twin beds. There is no heat in the rooms and we were cold. Some black liquid leaked from the floor above onto our luggage rack area, wall and floor. The response to our reporting of this was underwhelming. When our travel agent contacted them about this, Ark staff casually told her that the black fluid was wildlife excrement and offered only a weak apology. In hindsight, we believe they knew this before our stay - because of the dark stains on the floor. Also, there was a huge mark up in the gift shop. At least on books. The whole experience was pretty bad.