Medini Signature Suites by RR JBcity

Great location. But the check in procedure was not that straightforward. But the staff are quick to resolve them. The deposit is RM$200 is a bit high and was not outward clear about it. And it is just too cumbersome for a foreigner to do it electronically. Putting the deposits is fast but getting it back from them takes very long, difficult and not straightforward. However, the overall the property was great.

The floor are sticky. even the washing/cooking area are so smelly and floor sticky. Dont think it was clean properly. The rubbish bean in toilet with rubbish left over from previous stay. Love the facility and good internet service.

Attn: *The Host*, *JB CITY Homestay CS ** 【*House no. T2-03-E3*】 **RE: COMPLAINT Unpleasant Odor in the Room During Stay ** ** I am writing to express my deep dissatisfaction with how serious issues during my recent stay at your property were handled. This is about our first day after we checked in the house — we immediately complained to you about the unpleasant smell coming from one of the room’s toilets. We tried to call you to describe the situation in more detail, but our calls were ignored. Instead, a maintenance person showed up and handed us two packs of air freshener, which had absolutely no effect on the smell after we tried. *This was not a proper solution given the seriousness of the issue.* We also requested to be moved to a different house due to the unbearable condition — but this request was ignored as well. *The odor resembled rusty water or possibly sewage*, *and it became so intense during the night that it woke me from my sleep around MIDNIGHT ** To make things worse, we later discovered the same unpleasant, rusty smell in a section of the basement car park, where a pipe appears to be leaking. This suggests a possible drainage or sewage issue, raising real concerns about hygiene and safety. Given the impact on my rest and overall experience, the ignored communication, inadequate response, the unresolved odor, and the potential health risk, I believe it’s fair to request a partial refund or appropriate compensation. Please take this complaint seriously! **From, Koreen ( T2-03-E3)

It’s near custom , good stay for holiday or work

We had confussion during our check in but I like the customer service they reply very fast so it guide us how to go to correct place.  It so difficult also to get the key as u need to cross the other condominium to get the key in a locker box. It so troublesome as it is so Rainy. It is also difficult as some staff can’t speak english.  The whole place was clean and relaxing. Ammeneties is accessible. I hope they just put some air freshener in the rooms so it smell nice when opened. Otherwise, overall it is a greatplace to stay☺️ just 5 10-15 mins away from Legoland.

Property took the initiative to contact me via WhatsApp and created a group chat for easier communications on facilitating for key collection and registration of vehicles. Overall it’s a decent stay, except the room need to be more tidy up as our children found cigarettes bud underneath the bed and lingerie in the wardrobe that doesn’t belong to us.