Nice hotel but, needs housekeeping help.
The hotel is nice, unfortunately, the housekeeping is very poorly run. No pool towels, room not cleaned daily, if at all, trash not removed from room, hard to obtain clean towels and we had to find our own toilet paper two days in a row.
Käännä
Verified traveler
Majoittunut 11. 2023
Liikematkustajat
3.0/5
Lähetetty 5.11.2023
OK
I thought this would be a top notch option based on other tanoa offerings. It was OK, but probably overpriced for Tonga.
Käännä
Majoituspaikan vastaus: Thank you for taking your time out to give your feedback.We will share your comments with Management and relook at pricing. Malo Kind regards
Vieraskäyttäjä
Majoittunut 11. 2024
Muu
1.0/5
Lähetetty 10.11.2024
Back for work, glad I don't have to pay when staying at a Tanoa hotel, they are all 1 to 2 star hotels, seriously, how can you justify charging 4 to 5 star room rates for a hotel that is so cheap like this, rooms old, musty, air cons don't work, mould in showers, cheap hard beds, linen that stinks for being old, pillows are mellow and cheap. place is just so cheaply done. if you do affordable their breakfast look out as its just canned fruits, canned juices and Luke warm juice and eggs if your lucky, Location is not bad but the hotel is a shocker to be honest. cheap as chips on the rooms and over all experience meaning its crap.
Käännä
Joy-Noel
Majoittunut 6. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 28.6.2024
We used Tania’s laundry services. For 35 paanga, they will do your laundry. Well, our clothes came back shrunk and spotted with detergent. The clothes were wadded up into a ball for delivery. Even after rewashing, some of my shirts were stained.
They also charge morw than double for sodas you can get at the market right next door.
That being said, they have a huge breakfast buffet every morning that saved our lives. The pool is also very fun.
Käännä
Charles
Majoittunut 6. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 24.6.2024
Nice, large facility right on the waterfront. Possibly the only place in Nuku'alofa with meeting facilities? Good breakfast buffet, friendly staff. Dining options at the poolside bar are limited but good quality. Center of town is a moderately easy walk on a nice day.
Käännä
Majoituspaikan vastaus: Hi Charles,Thank you for your feedback; this will be shared with the team. Malo,
Vieraskäyttäjä
Majoittunut 10. 2024
Yksin matkustavat
5.0/5
Ylivertainen
Lähetetty 11.10.2024
the staff very friendly specially the breakfast people tonga in expensive so this is maybe the only one that have hotel standards has a pool, big breakfast is 2 min from the market where i cut my hair also 5 min from city center and restaurants dinner flavor and drink not very good my sushi was more carrot than tuna and the expreso martini was not the best the other hotels look like family houses the haircut is near in the market they have a travel agency in the hotel the guy was not very enthusiastic but belinda is hotel transfer is shared 40 of their money and takes like 45 min i went to eat also in youngs kitchen and friends cafe walking distance
Käännä
Sulupepa
Majoittunut 5. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 19.5.2024
Great service from all the staff and eveything was clean. Breakfast was delicious.
Käännä
Majoituspaikan vastaus: Dear Sulupepa,Thank you for your feedback. We look forward to welcoming you back on your next visit to the Kingdom.Malo Aupito,
Paul
Majoittunut 5. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 22.5.2024
Many flights come and go in the middle of the night. This hotel deals with that situation very well. Just remember that almost everything (flights, food, service) is closed on Sundays. By the way, a helpful tourist office is nearly next door (and they have some good ideas for Sundays)!
Käännä
Majoituspaikan vastaus: Dear Paul,Dear Sulupepa,Thank you for your feedback. We look forward to welcoming you back on your next visit to the Kingdom.Malo Aupito,
Cecile
Majoittunut 5. 2024
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 25.5.2024
Very nice. The food menu is a bit limited, but hotel is close to other restaurants.
Käännä
Majoituspaikan vastaus: Hi Cecile,Thank your feedback; we will share this with the Food and Beverage team.
Vieraskäyttäjä
Majoittunut 8. 2024
Muu
1.0/5
Lähetetty 5.8.2024
Passed thru Tanoa Tonga, unfortunately like the property in Samoa and all of them in Fiji, they have been refurbished cheaply, very cheaply, will allot of dark black paint on many decorative items. I would highly recommend you stay at other properties in Tonga and avoid Tanoa. Like the properties in Fiji and Samoa, linen was old, cheap Indian linen, mouldy, bathrooms were small and with cheap fittings, no hot water the whole time of our stay, air con was a hit and miss, rattled like the fridge did in our room, when we opened the fridge we found food from previous gusts and half drunk bottles of water, when we complained to the staff about how poor the standard of cleanliness of the room was they laughed it off. Restaurant food was greasy oily and deep fried. I would ACOID TANOA TONGA AT ALL COSTS. STAY ELESWHERE AND EAT ELSE WHERE. AVOID THIS CRAP.
Käännä
Kipiloti Toi
Majoittunut 4. 2024
Muu
1.0/5
Lähetetty 9.4.2024
Property needs updated
Käännä
Majoituspaikan vastaus: Thank you Kipiloti, your comment is noted and we will work towards it.Malo