Vieraskäyttäjä
11. marraskuuta 2021
A difficult review to write as our stay wasn’t that comfortable. First of all, the staff are all good, pleasant, friendly and helpful though not very knowledgable in some areas. Don’t arrive at night! The winding drive is ill-lit and the parking areas are not lit at all. We had a room in the main building so we were surprised when the receptionist told us to go out the main door, turn right into the next door, up the stairs to our room. Not sure why she did this. When we left our room, we turned the opposite way along the corridor and found stairs leading straight to reception. No need to go outside. Room was well appointed but paralysingly cold. We couldn’t understand why no heating had been switched on but soon found out. After a very long tedious journey, we had intended to sit down, make coffee and relax. This plan was thwarted by there being only one chair plus the room temperature. We switched on the hot air heater and went for coffee downstairs………and returned an hour later to find the room just as cold…..because when the key fob is removed from the slot, it turns off not just the lights but the heating too! Went to bed later with the heating on,woke in the night and switched it off, woke again and turned it on……..as soon as the heater is turned off, unlike a regular radiator, it goes cold immediately, Whilst trying to sort the heating in arrival, we discovered that the heated towel rail in the bathroom was cold. Couldn’t find a switch anywhere. Enquired at reception when we went down to eat, receptionist didn’t know. She said there must be a switch somewhere! Well, yes we’d worked that out already. Eventually found the switch in the back of the wardrobe. Room was clean, mattress and pillow protectors, duvet too thin though and we were cold. No blankets in cupboard. Should have asked but forgot. Very good tea tray, delighted to have some decent coffee, Kenco. Shower room well set out, liquid soap plus individual shampoo and shower gel. Plenty of hot water and good size towels. Shower tray sadly lethal. No non-slip mat and no grab rail. After a brief skating session I showered by holding the shower rail with one hand, Full length mirror, decent hairdryer, plus iron and ironing board. There is a lift in this main building but for anyone with a mobility issue, there are swing doors to be opened. There are a couple of wheelchairs available to borrow. There are lots of other rooms scattered around the complex so if the weather is bad, you need to check how far from the main building. Breakfast. This has to go on record as one of the worst breakfasts we’ve ever had. It’s beaten by by the breakfast at a well known holiday camp which we visited, under duress, a couple of years ago. The online menu looks promising but that’s all it is…..an online menu. What you can have is an over cooked selection of items from the buffet. I enquired if there was any fruit. To be fair it wasn’t on the menu but I’ve NEVER stayed
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