Premier Inn Nottingham West

Mandy was really helpful and resolved a few issues straight away and it was lovely service Mandy realised that me and my colleague was working night shifts and put us in a quieter room so we could sleep throughout the day She made the stay very enjoyable

Very disappointing stay due to the building works being carried out and the inappropriate comments made by building contractors stating the noises they were making should wake people up. Sounded like they were about to come through the ceiling

This was my first stay in a Premier Inn and I was impressed with the size and quality of the room. The bed was comfortable, good size ensuite and TV. It had everything I needed for an overnight stay and staff were friendly. Overall a good experience and I wouldn't hesitate to book again.

Visiting the UK to see family. Lovely stay. Good breakfast and comfortable all around. The staff were great, and helped upon arrival very swiftly despite their being a queue ahead of me. Checkout was smooth and easy, and would happily stay again.

Lovely stay, great nights sleep with a very comfy bed!! Extremely clean rooms. Will recommend to my work colleagues as we do a lot of hotel stays with work! Will definitely return if I am back in the area again! Thankyou for an enjoyable stay!!

I had an extremely bad experience during my recent stay at your hotel. From the moment we entered our room, we were disappointed. The room was freezing cold, even though the outside temperature was below freezing. We expected the room to be warm and comfortable, ready for us to relax, but it was far from that. To make matters worse, the heater wasn’t working. We had to go to reception and request a room change. The second room wasn’t much better – it was cold as well and took over two hours to heat up. We were forced to sit in the cold with our kids, unable to relax. This was unacceptable and has never happened to me in any hotel I’ve stayed in before. The problems didn’t stop there. Later, when my friends (who had booked two additional rooms) came to my room to chat and spend some time together, one of your staff members followed them, knocked on my door, and when I didn’t open it, he unlocked the door himself and entered without permission. He rudely demanded that my friends leave, claiming we were being too loud, even though we weren’t. He then threatened to evacuate us into the heavy snow if my friends didn’t leave the room immediately. His aggressive and unprofessional behavior left us feeling unsafe and humiliated. My kids were scared and traumatized by the incident, and it completely ruined our stay. I’ve stayed at Premier Inn many times before and never had such an awful experience. Their rooms are always warm and welcoming, and their staff are polite and respectful – unlike what I encountered at your hotel. This was the worst hotel experience I’ve ever had. The lack of basic hospitality, professionalism, and respect for guests is appalling. I would not recommend this hotel to anyone.