Mr & MRS Smith Seven Rooms Villadorata

The location is in the middle of the busy downtown area for this city. the hotel said they would actually refund my Money due to the loud noise issues from the party in the courtyard. They asked me to take my review down and then they would issue a refund which is really bizarre. Review removed and they then said they would not refund the money still. They went back on their word which is why this review is being posted about the noise issue. Went to complain about the noise and NO one was even on site. There is no staffing in the evening and overnight when I went to complain about this noise.

A Classy Palace Hotel The rooms and common spaces here are beautiful and it's centrally located in Noto. Breakfast is delivered to your room on a cart. Nice balcony, lovely courtyard. The staff here is wonderful - so nice and helpful. Biggest bathroom you find in Italy (or anywhere, really!). Very clean. Would definitely stay there again.

Do not go there on a Saturday night. Very loud music outside most rooms from a pub that blasts music at crazy volume until 2am. They put ear plugs next to the bed. There is no-one attending. DO NOT STAY HERE unless you plan to go to bed after 2am or a drunk

Posto incantevole. Fascino che difficilmente si trova in un albergo. Una dei piu' bei posti in cui sia mai stato. Gli arredi sono unici e di altissimo gusto. Massima cortesia e disponibilita' dalla signorina alla reception. Colazione perfetta servita in camera.

We stayed 2 nights, The first night the air conditioning rattled all night. they fixed that. The second night there was a wedding party outside in the courtyard directly outside our room . It started at approximately 730 pm. I asked how long this was going to last and was told the latest would be midnight. The staff leaves and goes to their quiet homes. Nobody to help stays at the hotel. The music blasted until 2 am. I phoned the police and they did not understand English. I was told the next morning these parties happen at least twice a month. If that is what they admit to I imagine it is more often that that. The property took zero responsibility for our complete lack of sleep saying it is not their fault . The least they could do is tell you the truth and suggest not to stay there. I told the hotel I refused to pay but they said too bad as we had prepaid! I can honestly say this is the worst hotel we have ever stayed at. If you want to sleep DO NOT stay here.

This is an outstanding hotel from every assessment that can be made. First, the service starts LONG before you arrive as people like Martina; Alberto; Sarah get back to you with answers to any questions you may have and any extras you may need. Upon arrival which is so cool in and of itself (you drive to a relatively small green gate door; announce yourself and they buzz you into a lovely courtyard where you can park your car the whole stay and come and go). We were then welcomed by Giovanni a seasoned director who runs the hotel and does so with a lot of grace. He is a professional as well in very sense. The ROOMS are something to experience; as beautiful and as large as anywhere you will ever stay. Our room had a terrace that opened up onto the spectacular view of NOTO and the courtyards that surround it. I spent as much time as I could on the outdoor terrace as I could. The restaurant in the hotel is also superb. Great food/great wine list/ great experience. This review would not be complete without a heartfelt thank you again to all. My wife who does have a chronic illness that can flare up badly without a lot of advance warning experienced such an event our first night there. She was in horrible pain and had to stay in bed entire next day and night until we coudl catch a flight back to Rome and then home to Chicago. Sarah was as compassionate as she was helpful as was Martina. Giovanni stepped in to make sure we had anything we needed to temper the flare. Hot pad/dinner sent to the room/accomodated our early check out with a voucher to return next year (which we will) and arranged for our rental car to be picked up at hotel and a car to take us to airport. OUTSTANDING effort in a time of need. Won't ever be forgotten. Many continued thanks.