Montego Bay Resort

This place and Manager Brad is awful!!! We stayed for a cheer comp. My daughter found a cockroach the first night we were in the room. I turned out the lights in the kitchen and waited several cock roaches appeared. We chose to sleep with the lights on. In the morning the couple who booked are room went to speak to the front desk about the issue, they offered to switch us to a smaller room. If cock roaches are in 1 room they are most likely in multiple rooms. My daughter is extremely allergic to cockroach dander and ended up leaving with my mom that evening due to becoming stuffy coughing and itchy ( she did not know about the roaches and she’s 7) we had to finish our stay at this hotel bc of the competiton setting us up with the hotel. We were told nothing more could be done until management came in: Monday morning we refused to leave until Brad called or came to speak with us about the situation. He did eventually call and said that he couldn’t do anything until he made some phone calls. When he returned our call he said that it’s “ a you problem bc you chose not to switch rooms” I explained to him that the room they offered would not have been big enough for our group 6 couples and 4 girls. He said that this room is the only one with issues and we should have switched rooms. If this is the only room in the hotel with cock roaches WHY IN THE WORLD would you want us to pack up our stuff and spread the roaches to another room. They did not have a way to split us in to multiple rooms and again why would you want our stuff to spread to other rooms. When we got home we had to bomb our cars plus leave our stuff outside luckily temps were below 20 degrees then after 2 days take it to a laundry mat to dry on high heat then wash everything. I had to call our bug guy to come out a month early to try to prevent any issues at home. They could have refunded partial payment for the room. The lack of care was insane. Brad should find a new job! Customer service is not it! I do feel sorry for housekeeping bc we left the ones we found under cups.

It was nice, it’s off season but if your accepting guest you should have the pool and slides open

The family had a fun time at the water park.

They hadn’t finished cleaning our room when we checked in. Toilet unflushed, previous guest’s food in the fridge, tashcans with trash, no sheets on the beds. To their credit, they made it right. But still disappointing. Kitchen was very nice, TVs were tiny. Beds were reasonably comfortable. Great location right on the boardwalk with ocean views.

the room looked kind of rundown lots of scrapes on door, scratches, wall had faded paint tv didnt work too good its more expensive than other similar hotels

The property overlooks the Wildwood boardwalk and beach so the view from the balcony was exceptional. We were there at the end of the season which might explain why there is a lot of maintenance needed. The sliding doors to the balconies (for our room and another room our family members used) were in bad shape (roller wheels were barely functional). A family member was trapped on the balcony for a time. The towel racks in the bathroom were low quality and a family member fell when the rack came off the wall. The bathroom tile floor around the toilet was cracked and it was clear that the underlayment was deteriorating. A good addition to the room would be a simple information sheet, which might include information about the what TV channels and service provider the hotel uses. Luckily the staff was very responsive to requests for assistance.