어쩌다가 자게 된 숙소인데 이틀밤 자기 좋았어요 대중교통도 바로 옆에 있어서 이동하기에도 좋았구요! 그런데 도보가 없어서 계속 차도로 다녀야 하는 점이 있었습니다
Käännä
Vieraskäyttäjä
Yhden makuuhuoneen sviitti - Parveke
Majoittunut 8. 2024
Muu
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.8.2024
房間衞生整潔,服務態度好
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management
Anonyymi käyttäjä
Executive-king-size-vuode
Majoittunut 8. 2024
Liikematkustajat
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 25.8.2024
Since its renovations this hotel now feels very slick and stylish. The rooms look great with its modern look, while still giving off warm and welcoming vibes. Beds are comfortable, and newly renovated bathrooms look great.
Unfortunately, all of this aesthetic appeal is let down somewhat by the staff. I was barely greeted or acknowledged by the reception staff, and I was made to feel like I was interrupting them. There was no offer of help for my luggage or even recognition that someone with 2 large suitcases (and a child) would need assistance.
The rooms no longer have phones inside them. Rather, the phone number to reception was provided during check-in. This normally wouldn't be an issue, however it seems like they just don't like answering their phone. I tested this theory myself by going into the lobby and calling the reception. Neither staff were attending to guests, and yet I can very plainly see the phone flashing and being ignored.
I loved the decor and stylish touches of this new-look Rydges. Sadly, my most memorable experience from this hotel was rolling the hotel baggage cart to my room by myself to take down my luggage.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you appreciated the modern and stylish renovations of our hotel, as well as the comfort and aesthetic appeal of our rooms and bathrooms.However, We are truly sorry to learn that your experience with our staff did not meet your expectations. It is disappointing to hear that you felt overlooked and that you did not receive the level of service we strive to provide. This is certainly not reflective of our standards, and we deeply regret that we did not offer the assistance you needed during your stay.Your feedback about the phone system and the lack of responsiveness from our reception team is concerning. We are currently reviewing our procedures to ensure that such issues are addressed promptly. Your experience will be shared with our management team to reinforce our commitment to exceptional service and to improve our responsiveness to guest needs.Please accept our sincere apologies for the inconvenience you encountered. We genuinely value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a more memorable and positive experience.Sincerely,Rydges North Sydney Management
Vieraskäyttäjä
Kahden makuuhuoneen parvekesviitti
Majoittunut 7. 2024
Liikematkustajat
91 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 30.7.2024
Phòng khá ok
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management