Stonehurst Manor Including Breakfast and Dinner

Just returned from a three night stay, and what a disappointment it was. Have been going for 20 years and am now contemplating staying elsewhere. Service is slow, key staff members have left since new ownership. It was great to go and be remembered, but now you are just another client. This is run like a business where in the past you were a valued guest and everyone went out of their way to make your visit the best it could be. No more. Office does not open until 1PM???? One server for 8-9 tables, no one to bus the tables, the server did a great job, but really??? Where is Denise??? She was the backbone of the manor, whatever needed to be done she was there, with never a compliant, but always with a smile and kind word or conversation. She served, bussed tables, made and served drinks and made sure that everything was to your satisfaction. What a loss to the guests. The new owners are running this place into the ground. Sadly!!!!!!!!!!!! Please look elsewhere.

Did not take the room and still lost the total cost ($1070!) of a three-night stay! There are only a few rooms accessible without climbing stairs, which we requested due to a walking disability. We had no idea when we booked, that these the so-called “Mountain View” rooms are ridiculously tiny and totally antiquated. They include no modern-day amenities (AC, Microwave, Fridge, Coffee Maker, phone), are very old and low class. They are on the backside of the hotel, ground level adjacent to the employee and delivery entrance, and the view is a parking lot shared with the maintenance building and staff parking. $356/night! Not worth $50/night. If you book one of these rooms, ask to see a photo of the outside entrance and the “mountain view” through the single tiny window. The interior photo shown on the website is grossly misleading. We were looking forward to a 4-day stay in North Conway planned over a year ago. After dining at the Wildrose restaurant several times in the past few years we thought the stay at the Inn would be a great experience. We were so disgusted with the room we decided to cancel the entire trip, turn around and drive 100 miles back home. Unfortunately, we paid our balance prior to seeing the room. BIG MISTAKE! The clerk was polite but informed us that they were not allowed to issue any refund (of course not). Promised us that the manager (Mike) or owner (JJ) would call and get this settled. They never called. We had to initiate the call and finally spoke with Mike that evening after returning home. He had not an ounce of understanding or empathy and basically told us there was nothing he would do for us. Had the audacity to tell us are only option was to return to the hotel and stay in the room. Terrific! He refused to issue ANY refund even though we did not use the room or have any of the included meals. Although we do not think the room is "as advertised" we agree to forfeiting the $357 security deposit, deciding not to stay is the same as a “no show” or last-minute cancellation. This is certainly more than fair. Shame on us for not exercising due diligence and discovering beforehand what a low class and poorly managed facility it is. However, the balance paid ($714) on arrival should absolutely be refunded. We have since left messages for and emailed the manager/owner. They refuse to respond. We have filed a dispute with the credit card company and filed a complaint with the NH Better Business Bureau. We have also contacted an attorney, and soon will be filing a claim in small claims court. This is ridiculous!

We had a lovely experience- everyone was kind and professional- bed was so comfy and room was gorgeous! Loved our balcony. Dinner and breakfast was delicious and drinks superb! We loved the pool and hot tub the views are magnificent.