Extended Stay America Select Suites - Oklahoma City - Norman arvostelua

Majoituspaikan vastaus: Dear Marcus, We sincerely apologize for the lack of service you experienced during your stay. This does not reflect the level of availability and attentiveness we strive to provide our guests. We are addressing this matter with our team to ensure proper staffing and support are always available. Your concerns are important to us, and we appreciate the opportunity to improve. We hope to serve you better next time. We look forward to welcoming you back!Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Faafetai, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Juan, Thank you for your feedback regarding the noise concerns you had during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Sara, Thank you for taking the time to share your review following your recent stay. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience as we are continually dedicated to refining our guests' experiences. We hope to welcome you back for an even more exceptional stay in the near future. Thank you for helping us become better.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Tracy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, we regret that the bed in your room was not very comfortable. We know this was an inconvenience, and we will look into this. Thank you for letting us know. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management

Majoituspaikan vastaus: Thank you for sharing your experience with us, Elizabeth. We are so sorry that we failed to satisfy your expectations and apologize for the maintenance issues that you encountered. We will make sure that we forward these concerns to our upper management for further action and resolve.

Majoituspaikan vastaus: Dear Krystale, We genuinely value your positive feedback on our staff and room, and we are grateful to have had you as our guest. However, we're sorry for any discomfort you experienced due to the weather. Your comfort is essential to us, and we work hard to keep our property as comfortable as possible. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Gabriela, Thank you for your positive feedback! We’re pleased to hear you had a good experience at Extended Stay America. We look forward to welcoming you back.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Kyle, We appreciate you taking the time to provide us with our feedback. We are delighted that you enjoyed the convenience of our location. However, we sincerely apologize for the inconvenience caused by the television issue in your room. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management

Majoituspaikan vastaus: Dear Jim, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management