Embassy Suites by Hilton Norman Hotel & Conference Center

I was charged $14 a night for parking but had to parking almost a block away. Note: it was in their huge parking lot but had to complete with the convention center. If I pay for parking there should be be a paid only parking area.

This hotel needs new management. The hotel had a multitude of issues during our stay. Starting with the room - we requested that the room be serviced during our 3-day stay and it was never serviced. Trash was piling up in the room when we left. Also, the mattress was beyond its lifespan and did not afford a comfortable sleep. Second - the breakfast - which was AWFUL. They did not restock, so the food was not adequate, the staff (except for the ladies working the omelet bar) were not friendly and moved at the pace of a turtle. I can't blame them, as they were grossly understaffed. They definitely were not happy to be working under what I assume is poor management. The final straw - the broken elevators. On the morning that we checked out, two of the three elevators were out of service. Management and hotel staff did not offer solutions to guests as we (and many other guests) lugged baggage down flights of stairs to check out. Really? Good riddance! Won't be back. To the hotel owners - get new management before your asset goes to the dogs.

The absolute worst stay I have ever experienced. Right after breakfast opens the food was gone and not replaced for over 40 minutes. The coffee in the restaurant is not available until 6:30-7. The coffee maker in the room didnt work. Made a huge mess. Requested room service, towels and Tp several times by phone and in person. Never arrived. No food available during the entire day at the restaurant Its closed. Garbage piling up in the hallways and the ballroom. Disgusting. To top it off the elevators broke. We had to haul 17 loads down stairs to the vehicle. This was strenuous and costed us to be 3 hours late to our next destination. The hotel staff did absolutely nothing but offer me a free water and smiled. Passive aggressive staff. Didnt help People with their luggage that needed it to get down the stairs. We have People in our group that cant physically do it by themselves. After many hours they offered the use of the service elevator. So many People that you had to wait 30 minutes to get on it. No towels, TP cleaned Garbage cans makes for a terrible stay. Yes you can buy coffee at the gift shop but it should just be available in my opinion. They ran out of coffee at least 3 times per day and did not replace for hours. The hotel itself is beautiful. Definitely needs a new manager. Staff is no where to be found except 2 at the front desk and 3 at the bar. The breakfast area could use at least 4 more people or more efficient works. The rooms are nice but never get cleaned. Their were 2 signs to hang on the door for service or do not disturb. Meanwhile when I was checking out they said you had to request service? Well I did several times. Nobody ever came! They did nothing to make this experience better after spending about $1,500 to stay there. I will never stay at the Norman Oklahoma location again. The smells lofting from the rooms due to no cleaning service was horrible! You have to collect garbage People!!! Do better! Never saw an employee or Manager walking around checking on the Hotel.

The entire team, especially Scarlett, went above and beyond to help us have an amazing stay!!!! This may be the best hotel experience I’ve had thanks to Scarlett!!

Family was there for WCWS and was always accommodated with our needs upon return from games at end of day, regardless of time. Very impressed and will be staying there again.

Hot tub was out of service, 2 of 3 elevarors went down Sunday morning while the whole hotel was trying to check out. Lack of carts to service guests during peak times. Got scolded by staff for wandering into the breakfast area after breakfast times. Clean overall, very nice room with a great view of the airport and the East side of Norman. Packed hotel this weekend. Not a place for a quiet retreat, but it has great amenities on site and is in a great location. Nightly parking charge is a bit much and out of step with the region. Overall positive experience.

The property and the hotel are very nice and well maintained. Th decor is beautiful and the room was fantastic. The only thing I did not like was parking is $14 a day and no included with your stay.

I booked my reservation through *******. When I checked out, I asked for a hard copy receipt and when I got home I noticed you didn’t have my home address correct and I am worried. Please let me know how you came up with a Las Vegas NV address for me when I have been coming to your hotel for over 7 years and the entire time I have lived in Fort Worth TX.

Disappointing stay at Embassy Suites. Checking in went well. When got to the room it wasn’t well maintained. Bathroom door wouldn’t close and there was mildew on the bathtub grout. No blankets for the pull out bed. The first morning of our stay we attempted to use the breakfast provided which ended at 9:30am. Went down at 9:10am and there was barely any food left. Just crumbs of bacon, fruit and yogurt gone, no pastries, etc. We then tried to get coffee and that was completely out. I walked around trying to find a staff member to ask to make more coffee. When I finally found a kitchen staff member, I told her the coffee was out and could she make some more. She said “Yeah, I’m not gonna make any more”. I said “you’re kidding right? It’s not even 9:30 yet” She looked at her watch and said “well it’s 9:25 and takes 7 min to brew so I’m not going to make any”. There were 5 other people waiting at the coffee area trying to get coffee too and they found it empty. They witnessed her talk rudely to us and then she walked away. We all looked at each other in disbelief. The hotel was completely full due to University of Oklahoma graduation weekend and there was only 1 pot of coffee for a hotel that probably had 750+ people staying there. An hour later I received a text from the front desk asking if I needed anything and told them blankets and the bathroom door to be fixed and that I would be leaving soon and gone till late evening. 10hrs later got back-no blankets or door fixed.