Niko Seaside Resort

In general the hotel is lovely, beautiful views, friendly staff, good location. Great housekeeping service. Very good sushi and Caesar salad. However for a 5 star hotel we didn’t like having to race for sunbeds first thing in the morning. If you didn’t have one by 8.30am on floor 5 then there wasn’t hope in getting one until 4pm. The variety of food offered for breakfast didn’t change for 9- days. We thought there maybe some entertainment in the evenings but there was very little. We saw a DJ for 2 nights but no other guests around. Nothing is advertised to encourage people to stay around the hotel in the evening so have to keep asking at reception The room is nice but no storage to put suitcases out of sight. No ironing board - tried to ask reception numerous times but phone didn’t work. The shower is in the room so no privacy and water sprays out onto floor. We had an atrium view but there isn’t much of a view - more a white wall. Plunge pool is very cold Overall we enjoyed our stay - just a few things that weren’t quite the 5* like we were expecting .

We took a chance on Hotel Niko in Crete because of its sleek photos and the fact that it’s a relatively new hotel—only three years old. From the images, it looked like a gorgeous escape. Unfortunately, the reality didn’t match the marketing. Before booking, I called the hotel directly to discuss their sea view pricing, which I found high compared to the Intercontinental right next door. The woman on the phone assured me they’d match the price if we booked with them instead. That verbal agreement meant nothing upon arrival. We were given a partial sea view room (photos attached)—possibly the worst we’ve ever stayed in and you couldn't shower without the water entering the room (open shower). It felt like a bait and switch. No one at the hotel seemed interested in making things right. The “upgrade” they offered had a view of an unfinished building—hardly a fair alternative. As a supposed resort, it was hugely underwhelming. It’s simply a hotel with a pool and a good marketing team. For the price, we expected a level of service, comfort, and care that was sorely missing. Instead, I left feeling like we’d been taken for a ride. I deeply regret not going with the Intercontinental, just a few steps away, which now seems like a far superior choice. They advertise two pools, but one is a shallow rooftop pool, not suitable for swimming, just putting your toes in. The main pool is pretty, yes—but unless you wake up early to claim a sunbed, you’re out of luck. This was during a relatively quiet period, which says a lot. Service across the board was indifferent at best, particularly at reception. I’ve never experienced such cold front desk staff, save for one kind gentleman on our last day who helped me find the restroom. That was the only time I felt treated like a guest rather than a transaction. The spa was another disappointment. On a rainy day, we tried to book treatments, only to be told everything was fully booked. But what shocked us most was that you have to pay to use the sauna and steam room—even as a hotel guest. That was a first for us. It made it abundantly clear that the hotel isn’t interested in guest satisfaction—it’s interested in extracting as much money as possible, even from those already paying premium rates. Breakfast was forgettable—basic and lacking finesse. The only bright spot was dinner on the rooftop. The food was genuinely good, especially for vegetarians, and the dinner service was warm and attentive. But during the day, don’t expect anyone to check in with you at the pool. There’s zero service, and the poolside menu is uninspired at best. Yes, there’s a nice view from the pool. Yes, the dinner was solid. But beyond that, this was one of the worst holiday stays we’ve ever had. I’m giving it one star, and only because of the food and the view. Otherwise, I felt mugged—truly. The promises weren’t kept, the experience was joyless, and the value for money was laughable. We won’t be returning, and I wouldn’t recommend Hotel

La situation de l'hôtel est extra et le panorama est exceptionnel. La chambre est grande et la climatisation fonctionne bien et sans bruit. Le personnel est très gentil Le bar à côté de l'accueil est morbide, les 2 autres sont biens. Aucun intérêt du bassin privé sur le balcon. Ça ressemble plus a une grande baignoire d'eau froide. Une salle de bain pas adapté : on éclabousse tout en se douchant pas de rangements et les toilettes sont dans la salle de bain. Aucune information dans la chambre sur un livret et pour comprendre comment fonctionne l'éclairage il faut avoir fait de grandes études. Pour un 5 étoiles!!!! Il est noté nul part qu'entre la plage et l'hôtel vous avez une route avec un parking où non seulement les voitures passent, se garent mais aussi les bus. Les buffets sont répétitifs, sans originalités, pas de soirée à thème ou autre. Nous avons eu la surprise sur le vin, aucune bouteille en dessous de 30€. Restant 7 jours nous avons pris une bouteille de vin. Non seulement il nous la garde pas pour le lendemain mais nous ne pouvons pas la ramener le lendemain pour la finir lors de notre second dîner. Obligés d'en reprendre une ou au verre. C'est pas normal. Recommanderiez-vous ce séjour à vos proches ? Je suis mitigée pour répondre à cette question. La ville oui, l'hôtel je ne sais pas trop. Le rapport qualité prix n'est pas au RDV mais le panorama et la situation géographique oui Au fait, il y a un SPA dont personnes nous a parlé à l'hôtel ni même fait visité ou proposer les services