ibis Styles Nieuwpoort

Très bien

With global roaming down, it proved very hard to locate the hotel. The hotel phone number on a poster by the motorway got no reply.

Alles was naar wens !

One the best and cleanest places I visited recently

During check-in on 27 May 2025, I was issued a key to Room 224. To my horror, when I opened the door, there was already a man in bed—asleep, partially exposed, and probably completely unaware of the intrusion. This wasn’t just embarrassing; it was a serious breach of privacy and safety, witnessed by my entire party, including children. When I reported it, the receptionist’s first response was, “Did he see you?”, followed by “Accidents happen.” As though this was a minor inconvenience, not the shocking breach it was. Let’s be clear: this was not an accident—this was dangerous, neglectful, and deeply frightening. I asked to speak to a manager but was told none were available. There was no proper apology, no escalation—just deflection and indifference. To make matters worse, I discovered that the internal door locks do not prevent other programmed keycards from unlocking the room. So if a key is issued to someone in error, there is no way to physically secure the room from the inside. That alone left me feeling incredibly unsafe. I was not able to sleep at all that night and was even found pacing the hallway at 2:30 in the morning by the night guard as I'd had a panic attack. Even more concerning, my son was later able to get a replacement key simply by giving the room number—no ID or name check was done at all. I accepted a free breakfast as a goodwill gesture, but this was wrongly taken as “full compensation.” I do not consider the matter closed. The combination of serious security flaws, a lack of safeguarding, and staff who downplayed the situation made this an incredibly distressing experience. I expected far better from any hotel—especially one under the Ibis/Accor brand.

Brel lawai maar goed hotel