Grand Pasha Lefkosa Hotel & Casino & Spa

I booked this hotel as a nice few nights away with my partner for her birthday. I emailed the hotel on 3 different occasions prior to arrival for recommendations for a luxury restaurant meal. Not a single reply! I did not expect any preferential treatment for my partners birthday but not a single welcome, happy birthday, bottle of wine, bowl of fruit. Nothing. When we checked into our room the plug in the bath would not open and the handle on the wall, for safety getting in and out of the bath was hanging loose. One evening the electricity went completely out and we were left in total darkness. The hotel did not have any safety lighting in the room or corridor. If we did not have a light on our phones, we would be crawling around trying to get out. This is a health and safety failure of the biggest. How did this pass fire safety regulations? The pool is under cover near a relaxing area and also a dining area. It's a lovely big pool but it was freezing cold. A 5 star hotel should be capable of keeping it warm. I doubt anybody will use it now until next year when the sun shines through the glass roof to heat it up. It's a waste because it could be used. I took a pair of trousers and shirt for our birthday meal but they needed a quick iron. The hotel does NOT have an iron!!!! I would have to use the laundry service that would cost over £10 to iron my shirt and trousers. They did not need washing. And it would take how long. I have never been to any hotel that could not provide an iron o4 an area, where I could quickly iron a few creases out of my clothes. At breakfast I asked for English breakfast tea. Initially it was good then they bought me Earl Grey. I put milk in and then realised it was wrong once I tasted it. I sent it back and did receive English breakfast tea. However, 10 minutes later I asked for another. They simply microwaved previous cup of earl grey that I had sent back out brought it out to me. I know, because it had the milk and sugar already in it. Disgusting.. All in all, I was not impressed and I will certainly be looking at other 5 star hotels in the area in future. Disappointing

Vasattı reklamlarda gördüğüm kalite ve konfor yoktu. Duş başlığı kırıktı, Beğenmedim verdiğim parayı hak etmiyordu

From the time of check in to check out, every single member of staff have been amazing. Especially the front desk staff who always explained to the taxi drivers of our destination. One of the best customer service provided here. Walking distance to shops and restaurants

One of the worst hotel I seen. Waste of your money. There are a lot of good hotel at Nicosia except this old hotel. Materials teared, sofa dead, Tv is 20 years ago and rooms are not clear. They charged me 1 more day extra, it was incredible. Never and ever go there again…

Özellikle havuzbaşı restaurantı tek geçerim.Hizmet kalite çeşitlilik süper.Şef Abdurrahman bey herzamanki gibi sıcak ve nazik. Otele gelince Lefkoşedeki tek adresim.Temiz ve ferah odalar,güleryüzlü ve ilgili reception.Kapıdan itibaren kendinizi rahat hissedeceğiniz bir tesis.

Ik snap niet waar dit hotel zijn 5 sterren weghaalde maar niet uit het hotel zelf. Zeer onvriendelijk personeel, dit begint al bij de receptie waar je afgesnauwd wordt door de vraag waarom het internet of WiFi op de kamer niet functioneert. Ik snap dat dit niet voor elke gast een issue is, maar zakelijk onderweg wil ik graag mijn werk kunnen doen op mijn kamer. Meubilair en inrichting sterk verouderd en beschadigd, maar het is wel schoon en daardoor voor mij niet echt belangrijk. Ontbijt is elke morgen weer een verassing of men krijgt wat aan de tafel besteld word, buffet is namelijk zeer beperkt en alleen Turks/Cyprus ingericht, maar goed aan tafel kun je in elk geval je ommelet, gebakken ei , ect bestellen het is alleen de vraag of je het dan ook krijgt? Vraag dan na 15 minuten waar het bestelde blijft krijg je een ontwijkend antwoord van het zeer onvriendelijk en ongeïnteresseerd personeel. Tevens heeft men personeel in overschot of te weinig werk voor de meesten, want er staan er altijd wel 4 pf 5 bij elkaar te kletsen zonder iets te doen! Apart . Ik denk dat het interne casino de cash cow van dit hotel is, aan de hotel business zelf kan men niet verdienen op deze manier. Kortom geen aanrader en de sterren die toebedeeld zijn , geen idee of die uit de lucht zijn komen vallen