Le Riviera Collection, BW Signature Collection

服務很熱心

I got scammed by the owners- first time ever on Trip.com. I reserved an Executive King room with City View but was instead assigned a disabled room on the ground floor—obviously not the one I booked. The condition of the room was unacceptable: both the sink and shower were clogged, and there was zero sound insulation; I could hear literally everything from the lobby, including every footstep of guests coming in and out or even the clerk coughing. When I approached the staff about the room mix-up, they dismissed my concerns, stating that the price I paid was already a good deal for what I received. They even offered to move me to a different room for an additional €120. After a totally sleepless night, I pleaded to be moved to the room I originally booked. Instead, I was given a twin room with a cramped kid's bed on side which had disgusting stains on it, as well as hair in the bathroom. The cherry on top was the dismal view of the staircase. Probably not what we call a “City View”. I am utterly shocked by this experience and strongly believe this property should not be listed on Trip.com. To anyone visiting Nice: I strongly recommend avoiding this property, as your room assignment will be determined by a Russian Roulette.

Very nice location, good design, tasty breakfast, very friendly staff!

Очень хорошее расположение отеля для туристов. Магазины, вокзал и променад в 10-15минутах. Рестораны и парк в той же удалённости.Недалеко супермаркет.Но почему носит **** не поняли. Номера крошечные, значительно меньше заявленных 17м. Очень тесно. Кофеварка и чайник есть, но вот капсулы и чай не приносят! Впервые такое, впрочем, может это горничные экономят? Оставили чаевые, так даже полотенца не просушили, так и оставили защемлённым душевой дверцей . Мы были в шоке! Больше не оставляли, только в день выезда, потому, что пакетов с бумагами оставили. Но вот спальный комплект великолепен!! Как в пятизвёздном. Может за прекрасные матрац, подушки и одеяло добавили звезду.Администраторы приветливые. В целом, если Вас не пугает теснота, отель рекомендую.

服務很好啊

The staff (Noreen, Isa, Diame, Claudia, David and Charles) at Hotel Riviera Collection are very friendly and helpful. They take the time to provide extremely helpful travel tips in addition to their excellent service. Highly recommended.