Niagara Falls Marriott on The Falls

Really nice room, however the request of a higher floor was neglected. Good breakfast but the staff was rather rude... Overall experience 3/5, overpaid for not being properly new as in the pictures, and smaller than expected.

Stuff very nice and friendly, rooms very clean. You can see falls in the room. Nice hotel, Highly recommended this hotel.

My partner and I spent three nights at the Marriott over the weekend. While the location was convenient and the hotel had potential, our overall experience did not reflect the standard or value we expected, especially at this price point. In the room, I unfortunately couldn’t use the bathrobe due to a strong odor of body odor, and there were no tissues provided. Also, only one pair of slippers was available in a room meant for two guests. That said, I must acknowledge that the front desk responded quickly when I raised these concerns, and the room was cleaned afterward. I really appreciated that. However, the biggest letdown was our lunch experience at the hotel restaurant, where we invited my parents expecting a high-quality meal. Sadly, it was far from that. One steak was overcooked, while the other was nearly raw. The mushroom soup came out cold, and when I politely asked the server to reheat it and add cheese and cream (which it initially lacked), the response was curt and unwelcoming. We were also surprised to see an extra $3 charge added just for the cheese, on top of a $13-14 soup. For a lunch that cost over $300, this level of service and quality left us disappointed. It certainly didn’t feel like the Marriott experience we were expecting. I hope the hotel management takes this feedback seriously, and perhaps considers a gesture of goodwill toward guests who leave feeling this way. It would go a long way in restoring trust and encouraging future stays.