Starcity Hotel & Condotel Beachfront Nha Trang arvostelua

Majoituspaikan vastaus: Dear Руслан1987,Thank you for taking the time to share your feedback during staying time. We truly appreciate your detailed information as it helps us to improve our services. We’re glad to hear that you enjoyed our breakfast offerings and found our staff to be friendly and welcoming — these are things we take great pride in. However, we sincerely apologize for the inconvenience caused by noise during your visit and understand how frustrating that can be, especially for families with young children. We also regret that the condition of the sea view windows did not meet your expectations. We’d like to inform you that the window cleaning of the entire hotel building has been completed currently, this is part of our scheduled maintenance to ensure our guests can fully enjoy the beautiful views we’re proud to offer. Your comment of guest behavior in common areas is also taken seriously, and we are addressing these concerns internally to ensure a more pleasant experience for all our guests. We value your feedback and hope you’ll consider giving us another opportunity in the future, should your travels bring you back to the area.Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We’re sorry to hear that your experience was just average, as we always strive to provide a memorable and valuable stay for all our guests. We highly appreciate you choosing us. If there’s anything specific you feel we could improve on, we’d be grateful to hear your suggestions. Your insights help us grow and serve our guests better in the future. We hope to have the opportunity to welcome you back and offer you a more exceptional experience next time.Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear 우주코딱지We are delighted you felt welcomed and valued during your time with us! We're thrilled to hear that you enjoyed our excellent breakfast & felt happily in our good room condition with wonderful ocean view of Nha Trang Bay.We would love the opportunity to provide you with a more relaxing experience in the future. Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words. Your positive remarks about the dedicated staff & cleanliness are greatly appreciated.We understand your specific concerns about a little bit of discoloration on the towels is unacceptable and falls well below our standards. We take your concerns very seriously and have taken immediate steps to address & ensure that it will never happen again. We'd love to share another positive experience with you in the future!Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We're delighted to hear that you found our hotel to offer good value for your stay. We'd love to have the opportunity in welcoming you back again in the near future.Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Star City Nha Trang Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Hearing that you perceived excellent value in your stay with us is wonderful. Your positive remarks about the comfort connecting room with brilliant ocean view, delicious “Banh Xeo” for breakfast, the prime location & great surroundings are greatly appreciated. However, we apologize that you found the depth of bathtub, the blurry window & the noise caused by the local entertainment place. We are actively working on improving sound insulation throughout the property and the cleaning of the building's glass is in progress to enhance our guests’ comfort. We hope that you will give us another chance to serve you better!We'd love to share another positive experience with you in the future!Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words. We're glad you enjoyed the massive room with the stunning ocean view, the sun loungers on the hotel private beach area & the perfect beachfront location.We sincerely apologize for the cleanliness issue & fell short of breakfast selection you experienced during your stay. We have addressed this with our housekeeping & kitchen team to ensure it is an isolated incident. Thank you for bringing it to our attention. We hope that you will notice an improvement when you next stay, and that you will have a perfect experience on your next visit. We look forward to welcoming you back!Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We're delighted to hear that you found our hotel to offer good value for your stay.We'd love to share another positive experience with you in the future!Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear Valued Guest, Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! It’s our great honor to welcome you & your family back, we are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear グアム43Thank you for sharing this wonderful review!We are so happy to hear that you enjoyed our delicious breakfast & great surroundings. We're pleased it added to the enjoyment of your stay.We do hope that we will have the opportunity in welcoming you back again in the near future. Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel

Majoituspaikan vastaus: Dear NBK,Thank you so much for your kind words. Your positive remarks about the ease of our convenient beachfront location, our great surroundings, spacious room with wonderful ocean view & friendly staffs are greatly appreciated. We would like to sincerely apologize for the negative experience you had during staying. We've taken immediate action with our teams to address these issues for improvement & guests experience.We'd love to have the opportunity in welcoming you back again in the near future.Have a beautiful day and thanks again for sharing!Best wishes, StarCity NhaTrang Hotel