AC Hotel Newtown Square

Excellent rooms and staff.

First off - it's laughable that people actually had any complaints about this place - it is exceptional. Still smells brand new, the room was very clean, the bathroom and shower especially, were great and as I have been here all day - this could not be a quieter location! The fitness center is amazing - new, modern treadmills and plenty of other equipment. I guess some people aren't happy unless they're complaining. I stay in hotels all year long, and this AC by Marriott is second to none.

If you want to feel like you are staying in military barracks this is the hotel for you. It is cold, minimalist and POOR service. We left our 3 rooms and upon leaving we saw housekeeping and told her we were leaving for the day that she could make up our room and not have to hurry. We returned at 9:30 p.m. to find the rooms not made up, no towels etc. What a terrible place to stay for a Thanksgiving weekend. Never again.

Great area. Beautiful hotel. Drinks at bar were a bit pricy but good.

Nice new facility but totally understaffed and the front desk staff was inexcusably rude and lazy. We checked in 2 nights in a row because we extended our stay in the area a second night. Both nights, Tessa was supposed to be manning the front desk but was nowhere to be found. My wife and I had to go searching around the hotel for her. We found her in the staff kitchen eating a burger. We told her we had been waiting for her for some time and she could not have been more rude or cared about doing her job less. She demonstrated palpable disdain towards all of us. I’d have to be convinced that management had really changed in order to stay there again.

I had high hopes for the AC Hotel Newtown Square, especially since it was recently opened. The location is excellent. The rooms were quiet and the bed was comfortable. Now, onto the problems. Most problematic of all, there are zero outlets available in the entrance-way where the only mirror is located. Since the shower is clear glass, this means that if someone is taking a shower, there is no other place for someone to use a hairdryer or other electrical hair appliances to get ready. This was an unexpected problem for us. The chair at the desk is terribly uncomfortable. I wish I had taken a photo, but imagine a severe, right-angled, almost unpadded gray chair (without wheels), and that's what was in the room at the desk. I could not get any work done at the desk due to how painful the chair was on my back. The bathroom had no lotion (not even a large pump bottle). There were a lot of long, brown hairs on the bathroom floor when we initially entered the bathroom and there were no tissues (or even an empty tissue box) in the tissue box holder. Finally, the hotel has a lovely coffee machine in the lobby, but apparently that is only to be used by guests who order a full breakfast in the restaurant.