The Elephant & Castle Hotel

Lovely comfortable stay super clean and fresh smelling room fantastic breakfast plenty of choice and very tasty. staff super friendly couldn't do enough definitely be back for a longer stay and the room was well within our budget thankyou

3 days ago I sent this email to the hotel. 72 hours later still NO reply. Can't say I didn't give them two opportrunities to respond to my concerns. Dear E & C, I was very tempted to write you a poor review, but I thought on this occasion an email might be a better way forward. Suffice to say, last week I stayed with you….Room 103. The room was adequate. There were hardly any staff present during my arrival or departure and those that were present were hardly the most welcoming. I ate elsewhere for my dinner. Yesterday, I tried to book via the www….to be informed that one had to call instead. I booked and paid by phone, (for which I am still awaiting a receipt). I arrived at 5.15 PM. This time I was allocated Room 101. The rook was monastic in presentation and inadequate. The room had one cup, no glass for teeth cleaning, no chair, no box of tissues and the vanity seat had a nail coming through the seat, so it was un-useable. To cap it off I was informed that you were not serving any evening food. At 5.30 PM I informed reception of my concerns about the room and the need for a glass and seat. I left to go and eat dinner elsewhere. Upon my return at 6.30 PM the receptionist was outside smoking but clearly had done nothing to address my early concerns. On leaving this morning at 8.30 AM…again there was no one on reception to discuss the above with. As a frequent traveller all over the UK, I have to say that as a 3 star hotel I was very unimpressed by my stay with you, and that as a result next week when on business in the area I will stay in either Welshpool (the Royal Oak) or Llandrindod (The Metropole) …both of which in my recent experience offer far better value and service for the money.

We had our Christmas party on Friday 13th we had the whole room which was all nicely laid out we had cocktails on arrival (our request) and the food was fabulous and plentiful - Built for Comfort were excellent as always - all in all an excellent night and we’ll be back next year

As part of the Christmas festivities, colleagues and I went as a big group and booked weeks in advance. After clarifying numbers and any dietary requirements as requested, we were excited for a great meal and evening. Did someone say this was a Christmas function? where was the decoration? the seasonal atmosphere was completely missing. The ladies behind the bar were friendly but a woman named Lisa was condensing and spent most of her time scowling at everyone. Let's talk about the food. As advertised we expected a hog roast bap, salad and roast potatoes. The bap itself was nice, the coleslaw was nice - i'm sorry but what roast potatoes? because I sure as hell didn't get any. Neither did half of our table. When questioned on this, we were told "we made a decision to do a 50/50 split. We have nothing left, there's nothing we can do" - if you have the EXACT numbers of who is attending a party, you cater for that amount - or better yet, a little bit over, especially when you are charging nearly £30 per person. No drink on arrival, half the food missing, no decorations and rude customer service - what a waste of money. The only saving grace was the band that was booked - Built 4 Comfort, great music, nice guys and got everyone back in the mood and danced all night! If you're looking for a seasonal party, serving piping hot delicious food, with enough to actually fill your plate and great customer service... then don't go here. There is so much potential to be had at this venue and with the right staff, better food and some effort in proper event planning, this place would be a treat to visit. Happy holidays!

We were there Saturday 30th November as part of a group, service brilliant. Food was absolutely perfect, piping hot full of flavour and plentiful, not your typical function sit down meal which is normally underwhelming and bland, presented very well aswell, keep up the good work

Diabolical customer service. We were booked in by an extremely rude and condescending woman. No greeting or any warmth at all. As we walked towards the desk with our children, we were looked up and down as if not worthy of staying there. There was huffing and snide remarks at every turn in the conversation. Explaining the night entrance protocol and breakfast seemed to be a chore. The room was spacious and comfortable in the main. The pull out bed is not suitable for anyone to sleep on apart from a small child who'd be happy sleeping on a rock. The noise was unbelievable with televisions audible from neighbouring rooms - which at 4am is not ideal. No reception so no way of getting it sorted. Parking is also a joke. I'm certain there must be alternative accommodation in the town that actually wants your custom - would recommend anywhere but here