The Joiners Arms

Excellent room, service level could be better The hotel clearly didn’t have enough staff, just two people running around covering the bar, restaurant and checking people in. We attempted to check in at the specified time of 3pm and told the rooms were still not ready, we were checked in and then had to wait a further 20mins before we actually checked in, the room was nice and very well decorated just a shame about the lack of staffing resource taking the edge off the service level which is a shame.

The room was beautifully and individually decorated with nice touches like a Nespresso machine, local artisan chocolates and a great en-suite wet room. However, there were sadly way too many issues as well as a lack of real care and attention to the customer’s needs for it to come anywhere close to feeling like the 5 star luxury stay we were sold. No warm welcome on arrival nor were we shown to our room. The room itself was cold, the shower water was cold too so we couldn’t use that great shower on the night of our arrival and the bar area was also cold (and from other reviews these are not new comments so it feels like a lack of care not to just fix them). The food was fine but small portions and we were initially charged for the food despite being on an inclusive deal. The ceiling in the restaurant was leaking with a bucket underneath. There was also a slightly uncomfortable exchange re a £50 hold on our credit card. We will be double checking that it is refunded. Staff lacked warmth and seemed unhappy, chatting amongst themselves during service so that service was slow and inattentive. We sat for ages with dirty plates in front of us. Breakfast not freshly cooked to order so dried out black pudding and sausage. And then there were noise issues with music coming up from the bar despite the fact that there were no customers left there, an extractor fan outside our window starting up at 7 am and then the bin lorry arriving at 7.30 am. Such a shame as it could be a wonderful place but we left feeling disappointed and a bit ripped off. We won’t be back.

Was really looking forward to staying,but all was not as expected.The welcome was ok.The room was most definitely shabby chic,very shabby not in a good way.The bed was ok ,pillows had seen better days.The bathroom was nice good shower.Clean ,good towels and robe.Stayed for dinner,quite pricey ,£18.95 for chicken burger,The staff were a bit reserved not friendly.Breakfast was ok ,coffee machine not working properly,.Parking was an issue for us as my partner can not walk very far was told 3 mins walk away,it was further than that.Would I return ,it’s a definite no.

excellent meals, very tasty nice feeling about the place, prices about right , strange timings,12 til 2.30 normal menu then set menu after that, some people walked away when they were offered something different. The car park is about 200mts away over the road.

The food was delicious and room very cosy. Staff were excellent.

Fantastic room with a lovely breakfast