Killeavy Castle Estate

I have rarely come across a less professional outfit than these guys. It has taken a solid week to try book lunch for 9 people with a months notice. I have gotten completely contradictory information via email from staff on reception about the menu options....and thats when they can be bothered to email you back, mostly your email goes unanswered and you need to chase for a reply. Oh and don't even bother trying to call, the phone either rings out or they answer and hang up on you. Far from the premium service they ought to be.

The setting is beautiful and the check in staff were welcoming but the stay from then went downhill. Stayed in a double mountain view room. Room incredibly hot and while they have an air-conditioning panel, you can't use it, they did provide a fan which helped a bit. As you can see from the photos our minibar wasn't restocked before we got there,(no fridge but ice on request) There's a list of what should be available but most wasn't. The white wine was open and only 1/2 full and a red, which looks like it had been refilled with water, they never even changed it on the 2nd day, even though we let them know. Went down to the spa, once again lovely staff but it's small and only 1/2 of it is working) You've no control over turning on the jets, the overhead massager didn't work, only 1 of the round ones work and the aroma shower didn't work either. Went for dinner in the bistro/bar that night as they do a Sunday roast dinner in main restaurant only that day. Food was shocking, I ordered the tapas plate, it had definitely been made earlier and not covered, salad on top was completely wilted, goats cheese was dry and parma ham was curling up and brown. (The bread was nice at least!) Husband had the steak and while cooked to the way he liked, it was completely smothered in sauce, to cover that it was really fatty. To end it all, the 2nd day I went to breakfast, I was left standing over 10 minutes waiting for a table, even though he at the 2 groups in front of me immediately, as he got distracted serving people, getting more plates, extra ketchup, even when he finally came up and said he'd get a table set up for me, he actually went back to what he was doing for another 3 minutes before getting the cutlery (table was free from before I arrived just needing setting)and just to add insult to injury the coffee machine was broken. It is not a cheap place to stay and I just expected a bit more attention to detail and things to actually be working

This a lovely place to visit. It is remote enough to feel you are getting away from it all, but convenient enough to be easily accessible. The food is always of a high quality. The staff are always very friendly and polite in a down to earth manner. No place is perfect, but here any failings are addressed right away and are minor to begin with in any event.