Vieraskäyttäjä
31. tammikuuta 2023
Terrible customer service, manager is dishonest and heartless. We booked through ********** months before our trip. We selected the pay at hotel option. Checked our booking the day we left, everything was good. Our booking was still on **********. we drove over 9 hours with our 3 year old son. We arrived at 9pm and the front desk staff said "Oh, the manager canceled that booking for nonpayment". The booking was still active on ********** so I showed him that we selected the pay at hotel option so how could it he canceled for nonpayment. The employee shrugged and said the manager canceled 4 other bookings that day because their was an event in town and then proceeded to relist the rooms he canceled at higher rates. We demanded he call the manager, ge did the manager refused to fix the situation and told us too bad, go to a different hotel. We waited 2 hours trying to find a new hotel, which luckily, ********** did find us something. How could a manager be so heartless to strand families to make more money. Awful. Hotel smelled of mold in the lobby anyway.
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