Gardiner House

Beautiful hotel, close to many things. Front desk service needs significant improvement, especially for $700/night. Days before our arrival, I requested a crib for my almost 1.5 year old (traveling as a solo parent). Was told no cribs but they’d find a solution for our stay. Upon checkin, the front desk told me they’d have a pack and play ready for us. One was never sent to the room or made available. We spent the afternoon and evening out and about so by the time we returned to the room it was late and baby needed to sleep immediately. I didn’t have time or capacity (especially solo parenting) to figure out why there was no pack and play as promised. Raised it at checkout the next day and received no acknowledgement other than to ask if I had asked about it again the previous evening. But at 9:30 pm I’m not focused on following up with the hotel for the 3rd time. Was focused on getting baby to bed. Very disappointing front desk service. Side note - valet was helpful with bags which is appreciated when also carrying a baby. Second side note - cash tips were always given so do not think lack of tips impacted the poor front desk service.

The amenities are too simple! Windows are not clean with birds stickies outside which is never cleaned!

Lovely and comfortable room - clean, nice linens, nice bathroom, good blackout shades. Service was not in keeping with what I would expect for a high end hotel - they were kind but inefficient, housekeeping was loud, and staff were not particularly knowledgeable or helpful. It was also so loud on a Saturday night - from both the hotel restaurant and the restaurant next door - music went on well past midnight. Food at the restaurant was excellent, but maybe overpriced. Overall, not a good value for how much money we paid, but nice enough.

Unfortunately, I did not iron my evening clothes before our drive to Newport. Found out they don't have ironing boards or an iron, just a little steamer that worked ok, but not like an iron does. Other than that, everything was great!!!!

Expensive ,small portions, not ready for Prime time is how I would describe Flora at Gardiner house. Nice space, great view etc. As a Dutchman eating and paying for Dover Sole often $ 98 is a bit rich It not having the head on suggests frozen, I did not order it. Nice enough waitress did not know how to open a bottle of wine correctly and kept telling us to order entrees so she could put in the order .. we (3) ended up with 8 appetizer and 1 entree $ 266.- Including a mediocre Tuscan red ($78) from the non existing wine list ,5 red wines to choose from, no vintages from a 8x11 sheet of paper. When I inquired about a winelist I was told " that is it " Steak tartar ($22) was a 6oz round of fresh meat nicely seasoned but ground too fine. Croguetas (3 for $18) nice but at that price I expect more. Sardines (2 for $18) were previously frozen and therefore mushy. Mgr came to meet with his friends at 2 tables, did not pay any attention to other guests and or inquired about quality and or service with anyone else I know it's new, I know there is still some issues with staff but if you think you can charge these prices you need to have some professionals working, a decent winelist etc.

eautiful hotel that falls short. The rooms are lovely and the hotel is in a great location but the service is really lacking. Very disappointing given what we paid and the rave reviews and hype online. They seem to care much more about their restaurant and bar guests than they do about their hotel guests. When we arrived we weren’t greeted anyone (no valet, no doorman, no one at the front desk). The room was not as described and it took forever to get the manager to call back. She ultimately remedied the situation but it was still very frustrating. We also stayed over on a Saturday night - bad idea! We couldn’t sleep because there was loud music blaring from the posh bar on the 2nd floor until 1 am. We won’t be back for a long time.

Considering the cost of the room, the expectations of this alleged 5 star hotel were decidedly NOT met. Five stars it is not! The first underwhelming impressions start with the reception which is a cupboard-like space staffed with unexperienced persons. After the check-in, you basically are on your own, kiddo (!), no one in sight, no room service, not even a hotel telephone. As we experienced problems with the air-conditioning impossible to control, television with no connection, shower gel empty, etc., we had to wait the next day to point out the problems which were given no to scant attention when voiced to the rare staff member. Thanks to the faulty air conditioning which was never addressed, came back home with a cold! Not a pleasant experience at all. First and last time.

Das Haus ist komplett renoviert und das vom allerschönsten! Fantastische Farbgestaltung, hochwertige Materialien, wunderschöne Räume, dazu kommt super nettes Personal, fantastische Zimmer. Ich würde gerne mehr Punkte vergeben!!

I would save your money and visit one of the other wonderful hotels Newport, RI has to offer, including The Vanderbilt, Hammetts and the Newport Marriott. I won't go into detail about how AWFUL the service was here, but just know that you do not get what you paid for. Additionally, do not expect to be able to stay on-site as a bride and groom if there is another bride and groom because apparently that is a conflict of interest. Overall, will never stay at this hotel again and will never ever attempt to use them for an event.