The Resort at Pelican Hill

Good one

服務還是不錯的，可能天氣不好，景色並沒有很驚艷。酒店也沒有私家沙灘，衹能乘shuttle去往公共沙灘。幾個餐廳出品還行，房間設施略陳舊。

A resort with stratospheric prices needs to deliver superb service. The Pelican was more of a wounded duck. We attended a wedding here with high expectations. The views over the Pacific are stunning, with the Catalina Islands in the mist. The staff is California-friendly. The huge (if shallow) circular pool is pleasant. There is also a miniature "adult pool," too small to really swim in, and a hot tub. The spa was nice, although the exercise equipment appears dated. Those are the positives. We notice that several recent reviews have commented on the decline of the property since Marriott took it over. We agree. 1. Housekeeping did not service our expensive room ("bungalow") for three days until we complained. 2. The Cafe, which serves overpriced coffee (everything was overpriced, as anticipated), is understaffed, which meant service far slower than a Starbucks. We cancelled our order for two lattes after 15 minutes. The barrista should at least have warned us that there would be a delay. The long wait was surprising, given that the line wasn't long. 3. We requested a lift from our bungalow to the resort event space, for a party to which my wife had to wear high heels. The cheery receptionist promised us a pickup at a specified time -- but no lift ever appeared. Not good, at these prices. We were eventually rescued by an employee who was dropping off new arrivals and kindly took us there. 4. Worst, the resort tried to charge us for an extra day because we were part of a group rate (which was still astronomical). We had clarified at booking and on check-in that we were only staying for three days, and the clerk assured us that would be fine. On check-out, however, they tried to charge us for a fourth day. Are these the amenities of a five star resort? There are far better places to stay, for a third or a quarter of the price, on the Pacific Coast.