Charter House

Great stay for a holiday, accommodation was right in the

Unfortunately not a great stay for a business trip. The hotel is not staffed so you are messaged to complete registration prior to arrival, this should then be followed up for check in details. This did not arrive so I had no access to the hotel nor know which room I was to check in to. I had to disturb the restaurant staff who appeared to be on a lunch break at 3pm and they then had to search out my details, there was some confusion and delay but they helped as best they could. The location is very central but noisy with bars and the restaurant below. The parking directions are not great and the local multi story closes at 7pm and on Sundays is not unlocked until 9am so not ideal, I parked on the outskirts of Newport and walked in. The room was noisy as it was next door to a laundry room which appeared to be in use until about 9pm, again not ideal when needing an early night for work. Finally the room itself was not very clean, tv remote was caked in dust and grime, toilet and shower not cleaned, the coffee maker covered in stains. There was no reception area or clear contact details to raise any of these concerns with frustratingly.

We had an uncomfortable stay here. We came in from an international flight on Christmas Eve to a note on the door saying we should have received a text with checkin info - no text and we couldn’t call on our phone. Talk about a panic moment. Luckily the door had been left unlocked and we went inside to ask at the restaurant, where we found the owner who was nice and helpful. Disappointed with the room. It was large but there were no chairs to sit in, it was poorly lit, it was stuffy and we couldn’t open the windows or get the A/C working, and the shower head was so low that my 6 ft husband and son had to sit in the tub to take a shower. Pillows were lumpy and uncomfortable. Not fun when you’re already jet lagged. Would recommend 2 fans instead of 1, soap for the bathroom sink, a full length mirror, some chairs to sit in to watch tv or relax without having to lay in bed, and having someone to talk to for things we needed, like housekeeping, towels, asking about the A/C unit, etc. There was a phone number to call but it said it was for emergencies. We never saw anyone after the first night of being there. I get it was the holidays, but if you can’t attend to your guests during the holidays, you shouldn’t have any guests. No breakfast was provided on Christmas or Boxing Day, and nothing was open, so we just didn’t eat breakfast for those two days. But we still paid for it. How about leaving some cereal or bread or something? We were there visiting elderly family who were unable to provide food for us, so we were really relying on breakfast being provided by the hotel. There were drunks yelling and screaming outside. The beautiful church bells were pealing on Christmas Eve but were being mocked by these drunkards. Not a very nice family atmosphere. But not the hotel’s fault there. And we loved the beautiful church and the midnight service. We give it 2 stars for at least seeing the owner the first night and thank goodness their restaurant was open that night or we wouldn’t have been able to eat until 1:00 the next day. It was pretty good, too. I guess we were expecting more of a hotel than a bedsit. It should be clearer on their website that it is unattended for the most part. Not what we were looking for or expecting, and it was kind of depressing for Christmas. FYI we are not strangers to the IOW and we know it is quiet in the winter; but we didn’t expect to be completely ignored at our hotel.

Lovely room, warm and cosy. The staff were lonely and friendly

We stayed for 1 night in the weekend, the place was clean and spacious but the lights were a little dim and the bed squeezed a lot each time one of us moved. There was also lots of noise from outside.

Very quiet, quirky, gorgeous bathroom and air con if needed. The carpet hadn't been hoovered so it looked grubby. No teaspoons in the room to stir your coffee/tea. Bar/restaurant wasnt open as I think its being worked on.Plenty of pubs/restaurants in walking distance.