Premier Inn Newport/Telford

To be fair the Beds/bedding are very comfortable. However there were problems in the bathroom- toilet seat not secure when used and large crack in sink which should have been spotted by staff. TV’s are very small in this Premier Inn’s compared to other ones. Room basic and tea/coffee making facilities were lacking. Couldn’t log onto the wi-fi, kept losing connection. Had breakfast and dinner twice at the Beefeater there. The cooked breakfast is v good and there’s a wide range of choice. Yet again the breakfast experience is marred by the toasters. At every premier inn we’ve stayed at, the toasters supplied are so slow! You are waiting 5 minutes for adequately toasted bread which causes a queue at busy periods. It really can’t be that difficult for premier inn to address this and supply better toasters! Dinners were ok but portion sizes varied over the two nights for the same meal! One night I was served inedible gristly fatty fillet steak that you couldn’t cut with a steak knife so had to send it back. We were sat at a very wobbly table and had to put a menu underneath the leg to secure it. Did tell the staff but the table was still there the next day. Staff table service was a bit slow but they were all v pleasant.

Lovely hotel, friendly staff, clean and tidy room with the most comfortable bed and as much tea and coffee as you like! Next to Mere Park Garden Centre and a short drive to Telford and Newport. Our go to place to stay when visiting family in Newport.

The bedroom was fine. However, the restaurant was shabby. Got shown to the same table with chairs with torn upholstery on both occasions I visited. The continental breakfast did not have all the items on the menu, e.g. no muesli or croissants or pan au chocolate, even though I went for breakfast early. Cutlery could do with a better clean also! Not to the standard of other Premier Inns

1st room was in need of renovation and was not to the same standard as my wife’s and other families rooms. The heating did not work and the TV was falling off the wall. As the hotel was cold due to building work on lower floor I asked to be moved I was moved to another much smaller room which at least had heating. Unfortunately, in the morning I found the hot water worked intermittently in the hand basin leaving me to shave in cold water. My wife’s room was to hot, reception were unable to turn off the heating and she was unable to open a window for ventilation as they were sealed units. She barely had 2 hours sleep overnight, spoiling the family get together. The hotel and restaurant WIFI didn’t work despite the reception attempts to reset the system and we were unable to contact family members as this hotel seems to exist in a cellular blackspot. The restaurant had no heating, was draughty and net result was poor quality cold food. The breakfast had obviously been prepared much earlier and was left to go cold and was soaked in grease. This truly was the most ramshackle hotel I’ve ever had the misfortune to stay in

Very pleasant stay despite the building work for the new restaurant which wasn't intrusive, just a little dusty everywhere. Only downside was the useless wifi. It seemed to keep dropping in and out and saying it wasn't secure. Not a major issue for me personally, just a little annoying.

After arriving late in the day with two small children my partner and I expected a comfortable room for the night. We were informed by the lady on reception that our beds had not been made as she hadn't had the opportunity to leave the desk and therefore we would have to make them ourselves. Making up the beds with two very tired small children in the room was very stressful as was finding the duvets the pillows and the extra bed .We were given complimentary breakfast the next morning to compensate but to be honest that ended up being horrific The beefeater -three fish "restaurant" was an absolute disgrace. Chris Dale the manager was one of the rudest managers of any food serving establishment I have ever visited. One of the coffee machines was broken but the one behind the bar was in working order as I witnessed members of staff helping themselves to the coffee and another 2 members of staff on duty serving customers. When I asked for an espresso from the machine the manager told me I couldn't have one because if I had one everyone in the restaurant would want one ! I tried to point out if everyone in the restaurant wanted a different drink from behind the bar he would have to serve that and I couldn't therefore understand why my request for an espresso was any different. After attempting to then eat the flaccid flavourless breakfast the manager approached me in front of my family at the table and said "see this is why I couldn't serve you one espresso we are busy now " this was 20 minutes after I had requested the coffee and when I tried to point out his argument for not serving a customer with a drink was ridiculous he snapped at me "It's not an argument I'm telling you it's not happening" in a very rude and aggressive way which made my entire family children included feel very uncomfortable.Other customers had heard was was happening and they complained about his behaviour too but to no avail. Eat here at your own peril.