OYO Newcastle West

When we arrived to the hotel we were greeted by a very creepy manager, who demanded to see ID and stopped our friend from coming to the room with us!! (We are 3 girls in our early 20s) and mae her stay downstairs with him!!! The communal bathrooms were gross and very unhygienic!! And when I decided I couldn’t stay at that hotel that night, the friend who was staying invited her boyfriend to stay the night instead. As of this change we informed the manager, in which he demanded to meet her boyfriend! Otherwise he couldn’t stay!!! After asking wether it was a male or female stying first!!! We felt so uncomftable we checked out immediately and had paid the full amount without staying!!! HIGHLY AVOID.

A review for football away fans ..not couples getaway. Needed a cheap night away for stop over after watching football at St James Park. Long journey back down south We kind of knew what was awaiting,£30 pp So we thought!!! First positives - plenty of free street parking Approx 15-20 min walk to St Jams Park & town centre. Town centre lively and locals friendly. Clean sheets & towels Free Tea or coffee- I think in Bar. Pool table & Bar The Sketchy Bits😳 £10 deposit for room key- cash , not that a key was required as the lock you could have pushed through and opened as per photo, handle was hanging off other side. Handed remote for TV for room-that’s a first!! And needed to return. Headboards not attached Stains on wall and ceiling Shower not working- not that we would have attempted. Lovely smell and noise from takeaway vent below our window. Other footy lads staying said they could not bring drinks in from outside , only drinks from owners bar😂 Front door of hotel left open all night- super sketchy😂 If you want an adventure , and an away footy night ,not fussed about luxury or having locked doors - give it a go! You will have a story to tell and maybe a win unlike us !

Absolutely disgusting hotel! 🤢I never write bad reviews as I’m not like that but this has to be said. First of all we had to wait around for 3 hours trying to check in to our hotel in the cold. We had rang to ask when someone would be there to allow us to check in and they said they would be there and then they never came. We tried ringing but never answered the phones again. When we finally got to check in 6 hours later they told us we hadn’t paid even though we had so we had to repay as they wouldn’t let us in and we had to pay a £10 deposit for the room key! And there was MOLD EVERYWHERE! 🤢 In our rooms there was Mold on the walls, the bed covers and the ceilings all around. In our beds there was fleas and bed bugs we couldn’t even stay the night it was so disgusting 🤢 The bathrooms hadn’t been cleaned. We then went to check out as we couldn’t stay there and I asked for my deposit back on the room key he had asked for as if we lost the key we would have to pay the £10 back. I asked for this back and the man on reception started shouting at me and pointing his finger!!! Avoid at all costs - do not ever stay here!!!

The rooms are ok, that’s about all I can say positive, The staff seemed to be on ***** and quite intermediating. wouldn’t recommend this hotel to anyone it’s not in a nice area of Newcastle and when we arrived yesterday at midday the hotel wasn’t even open for us to leave our bags.

Had to book somewhere last minute for a work trip. Easily the worst place I have ever stayed and I’ve been backpacking in Australia. Unclean, the bedroom door didn’t shut or lock, I pushed the bed against the door and slept with the light on all night. Felt very unsafe in the area and if I had been travelling with my wife or family member I would have left immediately

Hotel is shabby and unclean and in a very rundown area. We felt very unsafe coming back after the concert. No tea and coffee in rooms but if you wait 20 minutes for the hot water urn located in the bar to heat up then you can get tea or coffee. The room we stayed in was tiny with barely enough room for the double bed. We booked through ***********. Even though the terms were pay on arrival, the hotel took our money 3 days prior to arrival but we didn't notice this on the day and were asked to pay the amount for the room which we did. On arriving home, we noticed 2 charges for the same amount for the hotel. The payment taken 3 days prior to arrival was listed as Newcastle West Hotel and Bar. The payment taken on the day was listed as Clifton Hotel as were the drinks we bought in the bar when we came back from the concert. When we rang to make them aware of the error we were told it was Booking. Coms mistake and we should deal with them. When Booking phoned the hotel to ask about the mistake, the hotel denied all knowledge of their association with the Clifton. They claim we didn't stay at the hotel. We did.... Believe me you would not forget a stay in such an awful place!!! The hotel have claimed we stayed at the Clifton Hotel. We didn't. They are not to be trusted. For reasons known only to themselves, they have chosen to lie and double charge us for a one night stay. Dishonest people running this hotel!!!! If you have no option but to stay here, check your bank statement before you hand over any money. Or just don't bother and pay a bit more to stay in a decent hotel run by honest people.