Grainger House Hotel

Eerst geboekt en toen pas de reviews gelezen 😮, dus ik zag er een beetje tegen op... Maar geen herrie, schone kamer, vriendelijke receptie, die een prima suggestie deed voor een restaurant. Oh ja, geen wc-rol, maar die kregen we, met excuses. De buitenkant ziet er in het echt net zo uit als op de foto's, de binnenkant is wel iets donkerder. Het voldoet volgens mij niet aan de definitie van "hotel", daar verwacht ik op z'n minst een restaurant bij, maar een prima plek om te overnachten op 25 autominuten van de ferry naar IJmuiden.

If I could give this hotel a zero I would! The owner is disgustingly rude and unprofessional and when I have refused to pay for the stay (due to my baby son being admitted to hospital and me giving them plenty of notice and evidence that I needed to cancel) the owner didn’t reply to me for four days but when he did he was extremely rude and said that he ‘couldn’t book my room out again with such short notice’ it wasn’t my fault that he failed to reply for four days! He had zero empathy toward our situation and despite me even contacting them from my sons hospital bed!!! Since then he has attempted to take the full cost of the hotel stay from my bank card over 15 times in less than a month! Iv had to raise the issue with the bank and place a block on the card. Very very desperate and a Penny pincher if you ask me. This place should be shut down from reading the other reviews and it’s not surprising given the owners unprofessionalism and rude conduct and lack of empathy. They clearly only care for money and don’t give two hoots about your experience. . I hope you fail miserably with any future bookings that you probably won’t get. Vile behaviour. And nice try with the failed payment again today!

Please avoid at all costs, this shouldn’t be deemed a hostel let alone a hotel. It was dirty and smelly. Cobwebs everywhere, a tv that had been dragged off the wall, plastic hooks stuck on the side of wardrobes, stained pillows and sheets, and black sticky marks on the carpet. It needs fumigating, renovating or better still closing down.

Arrived at our hotel and the security bloke told us that this hotel shut down a year ago…. We rang that morning to see if we could rearrange as we had heavy snow near us and he said no?? So they answered the phone in the morning but didn’t answer when we were sat outside wondering why we were able to book a room for a hotel that has shut down. We then had to pay an extra. £80 to stay in a travelodge. Although, looking at other reviews I think it was a blessing!!

I didn't actually get to go but from the other reviews, that's just as well. I was booked in for a Saturday night with my family as we were due to visit Newcastle for their Uni Open Days. I rang on Thursday - so 48 hours before we were due to arrive - to confirm check-in times and was told that all bookings had been cancelled to make way for another, bigger party! I asked to speak to the manager, who very conveniently wasn't in. When were they going to inform me?? When I arrived after my drive up from Liverpool? Unbelievable. I'm awaiting a response to an email sent to them...I won't hold my breath.

We walked in and walked straight back out🤣 Avoid at all costs!!!! If I could rate it below terrible I would. The place is so so scary and looks like it’s a drug den. Cigarette burns all over the sheets and broken shower screens! Honestly would rather sleep on the streets..: