Vieraskäyttäjä
20. marraskuuta 2024
Such a disappointment. Arrived at the Swan to find there was no car parking as the Christmas Fair they were hosting was in full swing. Cars everywhere! Managed to get parked on a banking. We were not forewarned that their Christmas Fair was on. Check in was very chaotic as there were people everywhere. We checked in but we’re pinned in our room as there was absolutely nowhere to sit and enjoy a drink. We had to go out of the hotel to a local pub we knew. We were booked in for evening meal. Thank goodness as we knew at least we could eat. Again, the food was highly priced but not good at all. We did complain and it was handled very well. Breakfast again was chaotic, queued for the toaster for it to break once I had got to the front !! Juices had run out. Returned to our table, tried to order toast but was sent back to queue as it seemed to be fixed, also the juice had been refilled. A lady at the table next to us was eating her cereal with a fork as there were no spoons. We had booked in for a spa experience in the afternoon which we were looking forward to. Oh my goodness, once through the doors was again packed!! No beds, chairs available. Myself and my daughter left in dismay. We checked out about half an hour later (we were booked for a 2 night stay) and went to stay at a beautiful hotel just around the corner and had an amazing experience.
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