The Mark New York

favorite to lobby hotel comfortable to family

I stayed at The Mark Hotel a couple of weeks ago with a friend for one night, and unfortunately, I did not have a good experience. The night before our departure, I hung my cashmere jumper in the wardrobe, and in the morning, I forgot to take it with me. I realized this later in the afternoon and immediately called the hotel. The security staff informed me that they hadn’t found it. I had only packed a small overnight bag and distinctly remember not packing the jumper with me. I am 100% certain it was taken by either a staff member or another guest. Regardless, this is a significant oversight on the hotel’s part. The hotel staff assured me that they had questioned the team, but let’s be honest—few people would admit to theft. I am extremely disappointed, not just because of the loss of my jumper, but also because such an incident occurred at a 5-star hotel like The Mark. This is not ok!

Friendly and top notch staff.