Shuttle service from airport to hotel is not available and not clear which is what most people needed, email was not replied and must call hotel for the info.
Rooms are clean and spacious. Breakfast is kinda basic but acceptable. Shuttle from JFK is easily filled so most of the time will need to wait for a second one which is not good enough, considering most travelers are tired and want to check ASAP. Room prices are ridiculous but it's the general norm for any hotels near JFK.