The Residences by Hilton Club

The rooms are excellent and roomy. Customer service and housekeeping was excellent. The property was on 6th Ave so you’re close to Times Square, St Patrick’s cathedral, etc. Only reason I didn’t give them 5 stars was because there’s no microwave available!! Major issue!

We are Hilton grand vacation owners and chose this location based on location and room size we were fortunate to be upgraded from studio to one bedroom. On the 44th floor with spacious rooms including a Kerrig coffee maker and small refrigerator. The bathroom was also spacious with a rainfall shower with hot water within a minute. Blackout curtains were appreciated to sleep in a bit. The bed, sheets and towels were all the Hilton high quality. Elevators were fast without any long waits. We had one small issue with missed housekeeping that our concierge notified manager who called us to make sure all was taken care of to the high standards of Hilton. This was a great four night stay and hope to be back. Highly recommend this location.

My daughter and I booked the studio penthouse king for 5 nights, primarily because it was advertised as having blackout curtains. Upon arrival, I noticed the curtains were not functioning properly and complained. Later, I discovered that the hotel's "blackout curtains" do not actually block out light, which is clearly false advertising. I have photos and videos as evidence proving these are not true blackout curtains.

We had a terrible experience at this hotel. We stayed for 5 nights in the Hilton Club category, which includes rooms located on the hotel’s highest floors. There are 3 elevators serving these floors, of which, for 3 days of our stay, at least one was broken. This caused waits of up to ten minutes to get down from the 36th floor to the ground floor. In fact, we even missed a restaurant reservation because of this. The hotel is huge and resembles the cheap hotels in Las Vegas. Upon arriving in the lobby, we were met with true crowds at any time of the day, resembling the Sé metro station in São Paulo at 6 PM on a Monday. The concierges apparently do not know what their profession entails. We needed help getting a shirt pressed and it took 15 hours (and some yelling) for the shirt to be collected from our room. When we asked one of the laundry staff for help solving this problem, we were told she couldn’t do anything about it. It’s a regrettable attitude and completely unprofessional for someone in customer service. We do not recommend this hotel, considering there are plenty of other hotels in Manhattan with better value for money.

The staff was amazing from start to finish! I love this place. It’s convenient to everything and the hotel offers a great bar and lounge. Sarina greeted us with a smile and was so helpful. The bar and lounge staff were also very welcoming. Thank you for a great weekend!

My spouse and I stayed here for a weekend getaway. We had some friends stay in the same hotel. It was perfect for many of the activities we did, Broadway, Dinner out, The MET, Rockefeller Center. They also had easy access to the subway for trips to 9/11 and other parts of the island. Everything was super easy, we always felt safe and well cared for.